Vinita Singh
Senior Excutive
Ghaziabad
Summary
Looking forward to work with an organization that gives me an opportunity to perform my capabilities and provides a constant learning environment where my innovative ideas, efforts, team work, and contribution lead to self as well as organizational growth.
Overview
14
14
years of professional experience
1
1
Language
Work History
Senior Executive
EXL
02.2021 - Current
- Moved from Chubb Process to Claims ZNA process. Where we use to worked on Multiple Task like (NBS, Voice Cliam, Form Filing, BOE(Reassignment Notifications), Ack Letters).
SME (Subject matter Expert) - Credit Controller
EXL Service
10.2016 - 01.2021
- Performing workload allocation/mailbox management for the entire team.
- Validating and updating Broker statement tracker on real time basis to keep an eyes on volume along with high priority requests.
- Conducting daily and weekly huddle with team to ensure deliverables go on time.
- Responsible for handling the escalation received from onshore team.
- Conducting training of new hires.
- Issuing & incorporating process updates to improve overall performance of process.
- Motivate team members to give process ideas for process improvement, also helps in quantification of the ideas.
- Ensuring that team are putting correct data in system to get the correct report.
- To ensure the quality and productive of the team.
Senior Credit Controller (Property and causality)
EXL Service
06.2012 - 10.2015
- Comprehensive knowledge of credit control (P&C).
- Proficient in all the activities of Credit control i.e. Monthly statement issuance, Broker statement reconciliation, Allocation, UNA/UNP Investigation, Broker queries, Premium investigation and payment processing.
- Handled the branch broker queries & two major UK Broker Arthur J Gallagher & AON broker account and client escalation.
- Performing the ledger review on account to keep them clean.
- Maintained strong customer relationships while ensuring prompt payment, addressing disputes, and resolving discrepancies in a professional manner.
Education
M.B.A - undefined
Sikkim Manipal University
01-2012
B.C.A - undefined
I.P.E.M College Ghaziabad
01-2008
Intermediate - undefined
S.R.S. Inter College Allahabad U.P. Board
01-2005
High School - undefined
G.G.I.C U.P. Board
01-2003
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Microsoft office
Problem-solving
Timeline
Senior Executive
EXL
02.2021 - Current
SME (Subject matter Expert) - Credit Controller
EXL Service
10.2016 - 01.2021
Senior Credit Controller (Property and causality)
EXL Service
06.2012 - 10.2015
M.B.A - undefined
Sikkim Manipal University
B.C.A - undefined
I.P.E.M College Ghaziabad
Intermediate - undefined
S.R.S. Inter College Allahabad U.P. Board
High School - undefined
G.G.I.C U.P. Board