Vinita Warrier
Mumbai
Summary
Travel Specialist with over 18 years of experience in premium travel services and client management. Skilled in creating customized travel experiences for high-net-worth individuals and corporate clients across global destinations. Demonstrated success in sales performance and branch management, consistently achieving high levels of customer satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Manager MICE and Holidays
Ebix Travels Pvt Ltd
Mumbai
06.2025 - Current
- Coordinate with corporate clients for ad-hoc group travel, small corporate movements, and high-net-worth individual (HNI) travel requirements.
- Negotiate and contract with vendors, maintaining strong relationships to secure the best possible rates and service quality.
- Liaise effectively between vendors and the operations team to ensure smooth alignment and execution of travel plans.
- Meet with HNI clients to discuss, customize, and finalize bespoke itineraries tailored to their preferences.
- Oversee intricate travel details, delivering innovative, personalized, and seamless travel experiences that exceed client expectations.
Manager
Viacation Tourism Pvt Ltd
Mumbai
05.2023 - 04.2025
- Spearheaded and consistently exceeded branch sales targets through strategic planning and targeted execution.
- Successfully managed end-to-end delivery of small-scale MICE movements (up to 50 pax), ensuring seamless coordination and client satisfaction.
- Managed customer escalations with efficiency and empathy, significantly boosting overall satisfaction and retention.
- Optimized internal workflows and processes to enhance operational efficiency and reduce turnaround times.
- Led localized BTL (Below-The-Line) marketing initiatives to enhance brand visibility and drive footfall in key neighborhoods.
Senior Manager
Mercury Travels Ltd
Mumbai
06.2018 - 04.2023
- Managed outbound leisure travel for elite and HNI clientele across multiple global destinations.
- Led teams at Kala Ghoda and Andheri branches.
- Provided personalized travel planning with meticulous attention to client needs.
- Ensured smooth handover from inquiry to trip completion.
- Trained and mentored sales staff, fostering a high-performance culture.
- Handled client escalations with empathy and efficiency, strengthening loyalty.
Branch Manager
Akbar Holidays
Mumbai
05.2009 - 05.2018
- Oversaw branch operations, staff supervision, and sales goal achievement.
- Managed FIT and GIT bookings, collaborating with international vendors.
- Maintained financial discipline and adherence to operational protocols.
- Promoted customer satisfaction through quality service and complaint resolution.
- Led recruitment, performance evaluations, and team motivation initiatives.
Senior Executive
MakeMyTrip
Mumbai
08.2008 - 05.2009
- Managed outbound counter sales and digital queries.
- Developed custom FIT tour packages, ensuring client delight.
- Maintained accurate records of daily performance and customer interactions.
- Assisted with visa documentation and coordination.
Tour Consultant
Akbar Travels Online.com
Mumbai
11.2006 - 05.2008
- Handled individual and group travel bookings for diverse international destinations.
Executive
Travel Corporation of India
Mumbai
04.2006 - 11.2006
- Supported operations and client service for leisure and business travel arrangements.
Education
Bachelor of Arts -
University of Mumbai
Mumbai03-2005
IATA Certification -
IITC Institute
MumbaiSkills
- Outbound Leisure and MICE Travel
- HNI & Ultra-HNI Client Handling
- Sales Strategy & Revenue Growth
- Cross-functional team coordination
- Process optimization
- Team leadership
Affiliations
- Managed personal travel bookings for the CMD of L&T to Hong Kong and Italy, ensuring smooth and hassle-free trips
- Organized and handled a high-profile group trip to Paris in 2019 for CEOs, CXOs, and MDs of Godrej Properties, delivering a well-planned and memorable experience
- Seamlessly escorted groups to destinations in the Far East, Middle East, and Hong Kong, ensuring comfort and efficient travel arrangements throughout
Timeline
Senior Manager MICE and Holidays
Ebix Travels Pvt Ltd
06.2025 - Current
Manager
Viacation Tourism Pvt Ltd
05.2023 - 04.2025
Senior Manager
Mercury Travels Ltd
06.2018 - 04.2023
Branch Manager
Akbar Holidays
05.2009 - 05.2018
Senior Executive
MakeMyTrip
08.2008 - 05.2009
Tour Consultant
Akbar Travels Online.com
11.2006 - 05.2008
Executive
Travel Corporation of India
04.2006 - 11.2006
Bachelor of Arts -
University of Mumbai
IATA Certification -
IITC Institute