MAYANK MANI

• Coached team members in techniques necessary to complete job tasks.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked different stations to provide optimal coverage and meet production goals.
• Single handedly operated more than 500 groups for multiple corporate like Alembic PharmD , PolicyBazar , Globus , BIRA 91 etc.
• Took full responsibility for client interaction , conversion & execution of all events.
• Joined as a agent & got promoted within 06 months to team handling positions after over achieving my revenue ,conversion & margin targets every month.

• Developed and maintain operational guidelines for staff.
• Coordinated with General Manager in different operational issues and promotional activities.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Monitored employee productivity and optimized procedures to reduce costs.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

• Operated back to back Group & Series Departure upto 1600 pax in the peak season time.

•. Connected with hotels & Local transporters regarding the rates & contracting via emails , onground contracting & tour operations.

• Handled more than 300 – 400 group of people at the same time on the ground and virtually as well.

• Ensured completion of Teams Target.

• Operations of customers travelling as a Corporate Group & Team Meets.

• Efficiently and effectively identified and solved all problems that impacted direction of business.

• Arranging all events, Ceremonies for the group during the tour.

•. Connected with hotels & Local transporters regarding the rates & contracting via email.

• Interacted with the customers to resolve their queries with an appropriate solution.

• Handled more than 300 – 400 group of people at the same time.

• Ensured completion of Teams Target.

• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
• Provided useful travel materials such as guides, maps and event programs.

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Updated and maintained customer databases to increase customer retention.
• Developed promotional materials for travel packages to market hot destinations.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.