Vinitha Vijayakumar
System Engineer and IT Analyst
Bangalore
Summary
Experienced System Engineer and IT Analyst with a strong foundation in enterprise application support and issue resolution. Known for a hands-on approach to problem solving, mentoring, and driving continuous improvement across technical environments. With an MBA in System and production Management, I bring a balanced perspective that aligns technology solutions with business goals to support operational excellence.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
IT Analyst
Tata Consultancy Services Ltd
06.2025 - Current
- Supporting AVEVA system platform applications, model builder, and historian.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
Sabbatical Break
Tata Consultancy Services Ltd
05.2023 - 05.2025
- Dedicated full-time to pursue an MBA in System Management and Production Management at Bharathiar University, Coimbatore.
System Engineer -Technical
Tata Consultancy Services Ltd
09.2019 - 05.2023
- Provided L2/L3 technical support.
- Delivered technical support for enterprise applications (IDM, TrackWise, QUEST), enhancing system reliability and user experience.
- Oversaw user access management, configuration, and setup of Quality Events (QEs).
- Trained junior engineers on best practices related to technical and incident management, providing guidance and mentorship for their professional growth.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Contributed to documentation, audits, and process improvements for pharmaceutical and enterprise clients.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
Project Manager (Backup)
Tata Consultancy Services Ltd
09.2022 - 04.2023
- Acted as Backup Project Manager for TrackWise and Quest projects, contributing to end-to-end project execution.
- Managed internal and external audits, supported budgeting activities, and maintained resource allocations.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Documentation Lead
Tata Consultancy Services Ltd
10.2018 - 07.2021
- Led documentation initiatives and validation processes.
- Led documentation and validation processes for MES projects, ensuring compliance and clarity.
- Improved document control and streamlined workflows to meet project goals.
Education
MBA - System Management And Production Management
Bharathiar University
Coimbatore, IN-TN 04.2001 -
MBA - Human Resources Management
Bharathiar University
Coimbatore, IN-TN 04.2001 -
Bachelor of Science - Computer Technology
Bharathiar University
Coimbatore, IN-TN06.2018
Skills
ServiceNow
undefinedAccomplishments
- Application Uptime Improvement
- Led initiatives improving application uptime, security, and workflow efficiency across key enterprise projects
- Peer Coaching and Leadership
- Recognized for proactive issue resolution, leadership in documentation, and peer coaching
Certification
Artificial Intelligence, IIT Bombay
Timeline
IT Analyst
Tata Consultancy Services Ltd
06.2025 - Current
Power BI Fundamentals and Capabilities by Microsoft-led Training
11-2024
Artificial Intelligence, IIT Bombay
03-2024
Sabbatical Break
Tata Consultancy Services Ltd
05.2023 - 05.2025
Project Manager (Backup)
Tata Consultancy Services Ltd
09.2022 - 04.2023
System Engineer -Technical
Tata Consultancy Services Ltd
09.2019 - 05.2023
Documentation Lead
Tata Consultancy Services Ltd
10.2018 - 07.2021
MBA - System Management And Production Management
Bharathiar University
04.2001 -
MBA - Human Resources Management
Bharathiar University
04.2001 -
Bachelor of Science - Computer Technology
Bharathiar University
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