Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
References
Timeline
Generic
VINIT KEDAR

VINIT KEDAR

Nashik

Summary

Result-oriented professional with nearly 5 years of experience in software testing, adept at improving operational effectiveness and achieving goals within cost, time, and quality parameters. Skilled in identifying improvement areas to enhance customer satisfaction and maintain strong business relations. Experienced in various stages of SDLC and proficient in Agile-Scrum methodologies. Recognized for exceptional performance with awards such as Team Member Spotlight, 5000 vantage points, Spot Award, and Applause Award. Seeking a Consultant – Salesforce role with a reputable organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Analyst

Deloitte Consulting LLP
Mumbai
09.2020 - Current
  • Managing customer requirements to better understand & evaluate their needs resulting in renewing and expanding customer contracts; handling customer complaints, provided appropriate solutions and alternatives within the time limits
  • Following up to ensure resolution; followed communication procedures, guidelines & policies
  • Responsible for increasing customer satisfaction levels and business performance by handling & analyzing complaints and designing Customer Service strategies
  • Maintaining goals by meeting customer satisfaction, call times and upgrading of services; Multitasking in calls by speaking to customers & recording concerns in operating systems
  • Monitoring the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
  • Building & maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms; Enhancing customer satisfaction matrices & ensuring speedy resolution of queries & grievances
  • Proactively communicating with the BA to get functional clarification on ACs & bugs
  • Coordinating with the external SAP team to resolve issues & meet milestone Supported during hyper care with scripting & execution of priority [P2/P3] tickets within stipulated time lines
  • Helping client with USI Onboarding activities for India location & following up with team for completing project trainings
  • Conducting multiple KT sessions for new peers & also performing day-to-day task reviews/queries/issues
  • Helping IBM team in understand new functionalities & Script & Navigation during execution in UAT and VAL.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Performed quality assurance to assess data and validate results.
  • Organized client meetings to provide project updates.

Horticulture Supervisor

Gajera Trust
Surat
08.2019 - 09.2020
  • Efficiently worked as Green Educator, Human Resource, Landscape Designer, Horticulture Supervisor
  • Successfully implemented Holistic Education programs for development of students
  • Administered Strategic planning and partnership to bring about the educational advancement
  • Introduced peer to peer learning programs as engagement initiative; integrated Life-Skills for a better learning experience; exposed the students to real life situations so as to bridge the gap between theory and practical aspects
  • Provided volunteering exposure to the youth; taught students about Organic Farming, Plant Identification, Environmental Studies, Lesson Planning, Farm Designing, Plant Selection
  • Introduced new concepts such as Seed to Table, Community Composting, Seed Freedom, Regenerative Agriculture; maintained records and hired new Candidates for horticulture profile and conducting campus interviews
  • Maintained School Campus, Designing Farm Landscape, Vertical Gardening, Zen Garden.

Education

Postgraduate Degree - Green school

Arizona State University
01.2020

Horticulture - Science

College of Horticulture Sangulwadi
01.2019

Diploma - Landscape Gardening and Designing

01.2014

Skills

  • Salesforce Testing (Sales, Service, Marketing Cloud)
  • Test Planning
  • Functional Testing
  • Defect Reporting & Tracking
  • Collaboration
  • Analytical Thinking
  • User Acceptance Testing
  • Customer and Marketing
  • Client Management
  • Test Case Design
  • Manual Testing
  • Test Execution & Planning
  • Regression Testing
  • Data Analysis & Visualization
  • Horticulturist
  • Green Educator
  • ESG
  • Sustainability
  • Active listening
  • Leadership
  • Decision making
  • Organizational skills
  • Multi-tasking
  • Strategic thinking
  • Risk management
  • Communication
  • Jira
  • Salesforce Engage
  • Version One
  • ValGenesis
  • Perfecto App
  • Project Management
  • Strategic Planning
  • Risk Analysis
  • SQL and Databases
  • Salesforce Quip
  • MS Office (Word, Excel, Power BI, Outlook, Teams & PowerPoint)

Websites

Certification

linkedin.com/in/vinitkedar

Accomplishments

ACKNOWLEDGED WITH:

o Spot Award: Oct’23

o Applause Award: Jan’23

o AHM Team Member Spotlight Spot Award Jan’22

COMMUNITY SERVICE

· Developed a unique curriculum system with activity-based learning methods where the students and parents were counseled to create awareness of Green Education among them

· Conducted online and offline Workshops, Webinar and Seminars for school students and Neighboring Community

· Wrote Articles for school magazine and newspaper about Green Education

RECOGNIZE FOR

o Introducing new concepts such as Seed to Table, Community Composting, Seed Freedom, Regenerative Agriculture

o Conducting online and offline Workshops, Webinar and Seminars for school students and Neighboring Community

Languages

English
First Language

References

References available upon request.

Timeline

Analyst

Deloitte Consulting LLP
09.2020 - Current

Horticulture Supervisor

Gajera Trust
08.2019 - 09.2020

Postgraduate Degree - Green school

Arizona State University

Horticulture - Science

College of Horticulture Sangulwadi

Diploma - Landscape Gardening and Designing

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