Vinitkumar Awasthi
Plot No. 11 Samadhan Nagar, BH Police Line Takli Nagpur
Summary
Developed leadership and operational management skills in high-paced banking environment, looking to transition into new field. Proven ability to oversee financial operations and enhance team performance, ensuring organizational success. Committed to leveraging transferable skills to drive results and support team growth in new career path. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Friendly and adaptable professional with remarkable leadership and program management skills. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pioneer Relationship Manager - Affluent Banking
IndusInd Bank
06.2024 - Current
- Build and deepen relationships with existing Wealth Customers to achieve increase in share of wallet and revenues. Generate new business to achieve defined sales targets
- Provide professional customer service to achieve a high percentage of customer wallet share and satisfaction leading to client retention and growth.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. Manage the portfolio to de-risk against attrition and achieve stability of book.
- Manage the customer transition with utmost sensitivity.
- Awareness of all the policies and procedures issued in relation to money laundering prevention. Ensure compliance with these policies and procedures on an ongoing basis.
- Managed 8-10 phone calls and 2-3 personal meeting every day. also included 1 NTB meet on daily basis.
Deputy Branch Manager
HDFC BANK LTD
09.2021 - 05.2024
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted cash and key audits for controls and compliance.
- Managed Over 10 calls day along with operational work and Increased sales by 45%
- Complied with regulatory guidelines and requirements
- Met deadlines by proactively managing individual and team tasks and streamlining processes
Priority Relationship Manager
Axis Bank Ltd
11.2015 - 09.2021
- Building of priority customer portfolio by acquiring new customer as well as racing eligible customers of Branch post meeting them and describing them benefits of Priority Banking Program
- Designing portfolio for customer investment and suggesting best suitable product to customer as per their requirement
- Meeting income as well as numbers target as per imperia scorecard to ensure qualification for PLP by meeting clients, cross selling them and taking referrals
- Explained account terms and conditions to customers
- Managed approximately 10 calls with 3 personal visit per day
- Increased cross sale by 25% in mapped portfolio.
Customer Service Officer
Axis Bank Ltd
11.2015 - 05.2021
- Handled large volume of customer inquiries each day while maintaining strong productivity and performance targets
- Contributed to Business growth by confirming customer satisfaction with service and quality
- Met or Exceeded revenue objectives by promoting revenue generating products to customers during service accounts and sales follow up calls
- Managed over 5 outbound calls along with over 10 inbounds calls and increased sales by 40%
- Communicated information to customer about products quality, value and style
- Generated new leads through various prospecting methods, which presented opportunities to self-service and build larger client base
- Cross-trained staff members, resulting increase in customer satisfaction ratings
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Education
MBA-Marketing -
Sinhgad Institute of Management
Pune06.2015
PGDCCA -
Dr. Ambedkar Institute Of Management Studies And Research
Nagpur06.2013
B Com with Computer Application -
St. Francis Sales College
Nagpur07.2012
Skills
- Branch Management
- Sales / Marketing skills
- Coaching & Team Management Skills
- Operational Excellence
- Interpersonal & Influencing skills
- Customer Service Orientation
- Knowledge of the Banking Industry & Financial Markets
- Ability to build networks in local area
- Relationship Management
- Excellent Communication Skills
- Task Delegation
- Process Improvement Strategies
- Critical Thinking
- Flexible and Adaptable
- Excellent time management skills
Certification
- NISM Mutual Fund Distributors Exam
- NISM Series I Currency Derivatives Certifications Exam
- NISM Series VI Depository Operations Certification Exam
- Business Benchmark certification by Cambridge University UK
- Digital marketing Certification by Ignore Serve
Accomplishments
- Exceeded sales objective year on year Consistently generated additional revenue through skilled sales techniques.
- Recognized as top performer by qualifying in Regional as well as circle level contests
- Got awarded several times for the asset disbursement.
- Customer Relations - Earned highest marks for customer satisfaction along with cross sell.
- Repeatedly received recognition from superiors for excellence in service.
- Increased monthly revenue 300% through implementation of strategic initiatives.
- Received many Award for exemplary performance and recognition for handling the large no. of retail and corporate clients.
Languages
English
Hindi
Marathi
Timeline
Pioneer Relationship Manager - Affluent Banking
IndusInd Bank
06.2024 - Current
Deputy Branch Manager
HDFC BANK LTD
09.2021 - 05.2024
Customer Service Officer
Axis Bank Ltd
11.2015 - 05.2021
Priority Relationship Manager
Axis Bank Ltd
11.2015 - 09.2021
MBA-Marketing -
Sinhgad Institute of Management
PGDCCA -
Dr. Ambedkar Institute Of Management Studies And Research
B Com with Computer Application -
St. Francis Sales College
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