Vinod B.S
Bengaluru,KA
Summary
Senior Executive with extensive experience at Cloudnine Hospital, specializing in patient management and operational efficiency. Proficient in advanced Excel and skilled in resolving complex billing inquiries, leading to improved customer satisfaction. Acknowledged for mentoring staff and optimizing processes to enhance organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Executive
Cloudnine Hospital
02.2022 - Current
- Answered telephones and addressed patient queries with promptness and accuracy.
- Processed transactions efficiently, managing cash and credit card payments precisely.
- Assisted with patient admissions and provided essential information at front desk.
- Resolved issues through knowledgeable service, enhancing customer satisfaction.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Mentored junior staff on best practices in patient management and operational efficiency.
- Collaborated across departments to streamline insurance billing processes.
- Scheduled appointments, verified insurance coverage, and responded to general inquiries.
Sr. Executive
Narayana Hrudhayala Pvt Ltd
11.2019 - 02.2022
- Efficiently processed cash and credit card transactions at register.
- Maintained accurate petty cash logs, receipts, and balances.
- Assisted with patient admissions and provided essential information at front desk.
- Executed opening and closing tasks, including setup and breakdown of register.
- Managed accounts receivable by billing customers and resolving payment disputes.
- Created spreadsheets to track billing data and production deadlines effectively.
- Collaborated with internal departments to promptly resolve billing inquiries.
- Performed administrative tasks, including appointment scheduling and billing management.
Sr. Executive
Phonepe - Aegis Customer Support Services Pvt. Ltd
07.2018 - 11.2019
- Maintained accurate attendance records for all employees to ensure compliance.
- Assisted in training and onboarding of new staff members, enhancing integration.
- Generated and distributed management reports accurately and on schedule.
- Analyzed business data to identify challenges and propose actionable solutions.
- Facilitated effective communication by handling chats and emails promptly.
- Verified customer information against bank details and business documents.
- Organized team meetings to review project progress and address issues collaboratively.
- Set team goals aligned with organizational objectives to drive performance improvements.
Education
B.COM -
VMS University
Sikkim, India01.2017
Skills
- Windows operating systems
- Microsoft Office Suite
- Hardware troubleshooting
- Desktop publishing
- Advanced Excel proficiency
- Adobe Creative Suite
- 3D modeling with Maya
- Image editing with Photoshop
- Audio editing with Sound Forge
Certification
- Certification of Microsoft Excel Expert
- Certification of Adobe Photoshop
- Certification of Adobe Maya
- Certification of Adobe Flash
- Certification of Graphic Design with Photoshop
Accomplishments
- Got Recognized and Appreciated for Volunteering Covid-19 Battle
- Participated in the various management seminars conducted in colleges
- Volunteer for social service
Languages
- Kannada
- English
- Hindi
- Tamil
Hobbies and Interests
- Social work to the society
- Playing Cricket
- Listening to music
- Reading books
- 2D Sketch
- RPG Games
Disclaimer
I hereby declare that the above information furnished is true to the best of my knowledge.
Personal Information
- Date of Birth: 10/10/90
- Nationality: Indian
- Marital Status: Unmarried
Place
Bengaluru, Karnataka
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Timeline
Sr. Executive
Cloudnine Hospital
02.2022 - Current
Sr. Executive
Narayana Hrudhayala Pvt Ltd
11.2019 - 02.2022
Sr. Executive
Phonepe - Aegis Customer Support Services Pvt. Ltd
07.2018 - 11.2019
B.COM -
VMS University