VINOD KHANNA
Delhi
Summary
Results-driven Sales and Business Development professional with over 16 years in enterprise growth and global corporate travel account management. Skilled in cultivating C-suite relationships, formulating targeted sales strategies, and guiding regional teams to achieve sustainable business outcomes. Expertise in navigating complex client landscapes and identifying new revenue streams.
Overview
16
16
years of professional experience
Work History
Deputy General Manager- Business Development
BLS International Services Ltd.
New Delhi
11.2025 - Current
- Develop and execute strategic sales plans to drive business growth and achieve revenue targets across assigned regions – East Asia (Japan, South Korea, Taiwan, and China) and Africa.
- Managed strategic relationships with diplomatic missions to enhance client satisfaction and contribute to revenue growth.
- Collaborated with cross-functional teams to establish and implement tracking mechanisms for opportunities, ensuring alignment of strategies and execution.
- Preparation of curated proposals and presentations for overseas missions and embassies.
- Supported monitoring and management of relationships with key stakeholders and partners to promote collaboration and drive business growth.
- Partnered with the Value-Added Services team to develop innovative revenue streams, enhance profitability, and oversee end-to-end budgeting and cost control for the region.
Deputy General Manager - Business Development
YATRA Online Limited
Gurgaon
01.2022 - 10.2025
- Developed and executed strategic sales plans to drive business growth and achieve revenue targets across assigned regions.
- Cultivated relationships with CXOs, procurement heads, and key decision-makers, enhancing client portfolio and driving business development.
- Monitored market trends, competitor activities, and client feedback to refine sales strategies and identify new business opportunities.
- Served as the senior point of contact for escalations and governance, maintaining strong client relationships and swift issue resolution.
- Facilitated monthly business reviews, ensured SLA adherence, and spearheaded process improvements for operational excellence.
- Conducted webinars, roadshows, and executive reviews to drive client engagement and solution adoption.
- Achieved 12% YoY revenue growth through strategic up-selling, cross-selling, and relationship expansion within key accounts.
- Successfully executed transition plans for high-value clients, ensuring timely onboarding and service continuity.
- Trained internal and external teams on SaaS platforms, enhancing product utilization and supporting organizational efficiency.
Senior Manager - Operations & KAM
VFS Global Pvt Ltd.
New Delhi
01.2020 - 12.2021
- Managed strategic relationships with Diplomatic Missions, enhancing client satisfaction and contributing to revenue growth.
- Led the execution of complex transition projects, ensuring alignment with client specifications, timelines, and compliance requirements.
- Directed daily operations in collaboration with internal and external stakeholders, ensuring seamless service delivery and strict adherence to SLAs.
- Consistently achieved and exceeded regional financial targets while identifying and capitalizing on new revenue opportunities.
- Partnered with Value-Added Services team to develop innovative revenue streams and oversee regional budgeting and cost control, boosting profitability.
- Designed and executed regional sales strategies, delivering tailored solutions and value to enterprise clients.
- Served as the primary escalation point for senior leadership and key clients, ensuring timely resolution and client retention.
- Represented organization as single point of contact for TAAI, TAFI, and OTOAI, increasing brand visibility and fostering partnerships across travel industry.
Team Leader - Corporate Operations
YATRA Online Pvt Ltd.
Gurgaon
03.2012 - 01.2020
- Led a 30-member team, optimizing workforce planning to meet business needs.
- Conducted feasibility studies for transitions and process improvements, facilitating informed decision-making.
- Created workforce plans to boost team efficiency and service delivery.
- Delivered accurate, cost-effective travel solutions with strong customer service.
- Maintained airline partnerships, collaborating with product teams to enhance user experience.
- Developed centralized processes, tracking performance through reports to support strategic initiatives.
- Collaborated with product teams to reduce escalations and improve app/web experience.
- Built strong client and prospect relationships to drive service excellence.
- Led training programs using TNI/TNA to upskill teams and close skill gaps.
Senior Travel Consultant - International Air Sales & Services
Intelenet Global Services Pvt Ltd
Gurgaon
12.2009 - 12.2011
- Managed revenue and booking targets, contributing to online business growth in international markets.
- Oversaw sales and customer service operations across call centres, chat, and email channels to ensure seamless customer experience.
- Arranged accurate and cost-effective travel bookings while ensuring a high level of customer satisfaction.
- Promoted bundled Flight + Hotel offerings for Europe market via MakeMyTrip and Ebookers.com, enhancing value for travelers.
- Delivered prompt issue resolution and consistent service excellence to enhance client satisfaction.
Education
Bachelor of Commerce -
Delhi University
06-2011
Skills
- Data-driven sales strategies
- Decision-making expertise
- Proposal development and RFP management
- GTM strategy and sales optimization
- C-level stakeholder engagement
- Territory and market strategy
- Global account retention and growth
- SaaS product enablement
- Client advisory services
- Team leadership and performance oversight
courses
- Diploma in Travel and Tourism
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
- Established strategic alliances and partnerships that tripled lead generation and significantly boosted market visibility.
- Led a strategic turnaround for underperforming accounts, achieving a 15% revenue recovery and re-establishing client confidence through targeted solutioning and governance.
- Built and led high-performing sales and business development teams across regions, improving productivity through coaching, KPIs, and strategic alignment.
- Streamlined sales operations and CRM usage, reducing the sales cycle by 20% and improving pipeline visibility.
- Championed a Voice of Customer (VoC) program, capturing client insights and translating them into actionable process upgrades and service design improvements.
Timeline
Deputy General Manager- Business Development
BLS International Services Ltd.
11.2025 - Current
Deputy General Manager - Business Development
YATRA Online Limited
01.2022 - 10.2025
Senior Manager - Operations & KAM
VFS Global Pvt Ltd.
01.2020 - 12.2021
Team Leader - Corporate Operations
YATRA Online Pvt Ltd.
03.2012 - 01.2020
Senior Travel Consultant - International Air Sales & Services
Intelenet Global Services Pvt Ltd
12.2009 - 12.2011
Bachelor of Commerce -
Delhi University