Vinodhini N
Hyderabad
Summary
Detail-oriented Process Associate with proven expertise in enhancing customer satisfaction through exceptional service, empathy, and strong problem-solving skills. Proficient in Microsoft Office and skilled in client relationship management, consistently exceeding performance metrics. Experience at Genpact India and ANANDAN & Co. has developed a versatile skill set, making me an effective team player and a dependable leader.
Overview
10
10
years of professional experience
Work History
Process Associate
Genpact India private limited
Hyderabad
05.2023 - Current
- Delivered exceptional customer service by answering automotive inquiries, scheduling service appointments, and resolving customer concerns with professionalism and empathy.
- Provided accurate information about automotive services while documenting interactions and feedback in the CRM system to ensure smooth operations.
- Coordinated with service technicians and advisors to ensure timely and efficient service delivery, meeting customer expectations, and enhancing satisfaction.
- Consistently exceeded performance metrics, including call response time and customer satisfaction, while handling administrative tasks, like data entry and follow-ups.
Articles Assistant (CA-Inter, Direct entry)
ANANDAN & Co.
Villupuram
12.2014 - 12.2017
- Tax filing using WINMAN software (direct tax- mostly salaried employee)
- Bank audit for State bank of India (statutory audit)
- Certification in Information Technology conducted by ICAI
- Trail balance, provisional and projected balance sheet preparation for Individuals
- Client interaction and office maintenance
- Maintenance of books of accounts
Education
Bachelor of commerce - computer Application
Achariya School of Business And Technology
Puducherry04.2013
Higher Secondary - Commerce
Sacred Heart Convent of Higher Secondary School
Villupuram03-2010
MBA - Finance
Pondicherry University
PuducherrySkills
- Microsoft Office
- Client relationship management
- Problem-solving
- Collaborative Team Management
- Adaptable Team Member
- Presentations
Accomplishments
- Awarded for Class topper in graduation.
- General proficiency award in Higher Secondary
- Certificate of merit in commerce department for Arts & Science Expo in Higher secondary
Affiliations
- Graduation project in Supreme Industries, A Study on Inventory Management in Final year for one month duration (Individual project)
References
References available upon request.
Timeline
Process Associate
Genpact India private limited
05.2023 - Current
Articles Assistant (CA-Inter, Direct entry)
ANANDAN & Co.
12.2014 - 12.2017
Bachelor of commerce - computer Application
Achariya School of Business And Technology
Higher Secondary - Commerce
Sacred Heart Convent of Higher Secondary School
MBA - Finance
Pondicherry University