VINODKUMAR M
Mysore
Summary
Operation - focused Team Leader with 9+ years of experience in business operations, quality control, process optimization and managing large teams. Skilled in transitions, training, client coordination and delivering high - performance operational results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Team Lead - Operations
Hinduja Global Solutions
Mysore
08.2023 - Current
- Leading a 30-member operations team in SAP Concur - Invoice Capture
- Managing international client documents (US, UK, Australia, Canada)
- Processing invoices across multiple foreign languages
- Ensuring SLA adherence, quality benchmarks and operational efficiency
Team Leader - Operations
Sagility India Pvt Ltd
Bangalore
04.2022 - 08.2023
- Led a team of 25 associates in US Healthcare Insurance operations
- Managed SLA delivery, quality monitoring and revenue targets
- Conducted weekly/monthly business reviews with clients
- Drove automation initiatives and process improvement projects
Specialist - Operations
Sagility
Bangalore
04.2020 - 03.2022
- Monitored process metrics, revenue planning and inventory management
- Handled escalations, SLA compliance and operational reporting
- Mentored associates, SMEs and new hires
Sr. Process Executive
HGS
Bangalore
08.2017 - 04.2020
- Audited invoices for claim payments ensuring accuracy and compliance
- Handled multi-project operations
Process Executive
HGS
Bangalore
04.2016 - 07.2017
- Created and enhanced training materials to improve onboarding efficiency
- Developed process workflow documents and optimized operational cycles
Education
BBM -
D. Banumaiah's College
MysorePUC -
Govt. Pre-University College
MysoreSSLC -
Mysore University
MysoreSkills
Process optimization and efficiency improvements
Team leadership and performance management
Quality control and SLA Governance
Client coordination and Escalation Management
Training, coaching and people development
Personal Information
- Date of birth:20-02-1994
- Gender:Male
- Nationality: India
- Marital status: Married
Disclaimer
I hereby declare that the information given above is complete and correct to the best of my knowledge.
Timeline
Team Lead - Operations
Hinduja Global Solutions
08.2023 - Current
Team Leader - Operations
Sagility India Pvt Ltd
04.2022 - 08.2023
Specialist - Operations
Sagility
04.2020 - 03.2022
Sr. Process Executive
HGS
08.2017 - 04.2020
Process Executive
HGS
04.2016 - 07.2017
BBM -
D. Banumaiah's College
PUC -
Govt. Pre-University College
SSLC -
Mysore University