Cooking
Hi, I’m
Vinod Kumar Nandagiri
Technician
Hyderabad
Summary
Dynamic Service Engineer with a decade of experience at a leading firm, excelling in technical support and preventive maintenance. Proven track record in enhancing customer satisfaction and reducing equipment downtime. Skilled in hardware repair and staff training, fostering strong client relationships to drive business growth and retention.
Overview
10
years of professional experience
3
Certification
3
Languages
Work History
10 Years
Service Engineer
01.2016 - Current
Job overview
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
Own Business
Chef
01.2016 - Current
Job overview
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
1year
Delivery Driver
01.2015 - 06.2016
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Andhra VidyalamHyderabad, India
Skills
Technical support
Field service
Installation coordination
Equipment installation
Preventive Maintenance
Equipment assembly
Report preparation
Hardware repair
Parts replacement
Measurement techniques
Emergency response
Hardware testing
Staff training
Cost estimation
Accomplishments
Best Service Engineer
Best Employee for the Services
Best Chef
Certification
Best Service Engineer
Interests
Listening to music
Gaining knowledge
Timeline
Best Service Engineer
06-2023
Service Engineer
10 Years
01.2016 - Current
Chef
Own Business
01.2016 - Current
Delivery Driver
1year
01.2015 - 06.2016