VINOD SRAVANTH KUMAR DEVABHAKTHULA

• Handle insurance sales, client advisory, and relationship management. Drive conversions and retention for health insurance products.
• Managed client portfolios, resolving insurance queries and maintaining strong customer relationships.
• Coordinated policy renewals, ensuring timely follow-ups and uninterrupted coverage.
• Monitored pipeline progress, prioritizing high-intent leads and improving conversion consistency.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

• Led fiber broadband&Postpaid&DTH sales and team performance in the region
• Led daily team operations, ensuring seamless customer service delivery and issue resolution.
• Monitored performance dashboards to track productivity, quality, and adherence to service standards.
• Trained new team members on CRM processes, call handling, and reporting protocols.
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Managed EDC merchants and high-value transactions Focused on merchant onboarding, retention & growth
• Managed merchant onboarding documentation, ensuring accurate KYC verification and policy compliance.
• Coordinated daily operational workflows across internal teams to resolve exceptions and maintain service continuity.
• Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.

Managed Jio Point operations, sales targets & customer service

• Led broadband operations to improve service quality, uptime, and customer satisfaction.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Improved marketing to attract new customers and promote business.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

Consistently met sales targets and expanded subscriber base

• Led territory sales initiatives for broadband and digital services, strengthening market penetration across assigned regions.
• Developed channel partner relationships to expand customer acquisition and improve lead conversion.
• Coordinated field sales activity with marketing and operations teams to support serviceability and onboarding.
• Monitored competitor offerings and local market trends to refine outreach strategy and pricing discussions.
• Built strong client relationships through consistent account management, issue resolution, and post-sale support.
• Exceeded sales targets by effectively managing a diverse portfolio of products and services.
• Recorded accurate and efficient records in customer database.
• Generated advertising brochure for vendor use.

Direct sales, & Distribution Handled lead generation, and customer acquisition.

• Managed customer portfolios, strengthening retention through proactive relationship building and issue resolution.
• Resolved escalated complaints using CRM systems and documented follow-up actions for service recovery.
• Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
• Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
• Conducted regular meetings with sales teams to discuss insights on customer behavior trends, contributing to increased sales figures.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.