VINOTHA THIYAGARAJAN
Chennai
Summary
Experienced nearly 8 years with leading complex business analysis projects. Utilizes robust analytical skills to deliver comprehensive solutions that enhance business operations. Track record of successfully managing stakeholder relationships and driving process improvements.
Overview
4
4
Certifications
10
10
years of professional experience
Work History
Lead Engineer - Deutsche Bank
HCL Tech
Bangalore
09.2021 - Current
- Administered ServiceNow platform, ensuring optimal performance and user satisfaction.
- Implemented ITIL processes within ServiceNow, improving incident management protocols.
- Collaborated with cross-functional teams to integrate applications and streamline operations.
- Conducted system audits to identify areas for improvement and implement solutions.
- Championed the adoption of agile methodologies in the management of ServiceNow projects, leading to faster deployment times and more efficient project execution.
- Leveraged expertise in configuring applications such as Asset Management, Change Management, and Service Catalog to ensure seamless integration with existing organizational processes.
- Managed stakeholder communications to ensure project milestones were met and expectations were aligned throughout lifecycle.
- Streamlined incident management processes, reducing resolution times through effective problem-solving strategies.
- Mentored junior consultants, fostering knowledge transfer and enhancing team capabilities in ServiceNow solutions development.
- Developed comprehensive documentation for ITSM processes, resulting in increased transparency and understanding among team members.
- Improved end-user satisfaction by providing timely and accurate support for ServiceNow-related issues.
- Assisted in successful system upgrades by conducting thorough testing and addressing potential compatibility issues in a timely manner.
- Increased team productivity by creating custom dashboards, reports, and performance metrics in ServiceNow.
SME - Google
Wipro
02.2020 - 08.2021
- Coordinated user acceptance testing efforts, gathering valuable feedback from end users, and ensuring a high level of customer satisfaction with the final product.
- Conducted root cause analysis of recurring issues, leading to long-term solutions and preventing future occurrences.
- Delivered detailed reports on test results and quality metrics, enabling stakeholders to make informed decisions regarding product readiness for release.
- Developed custom test scripts for complex scenarios, improving the accuracy of automated testing efforts.
- Streamlined test case management by creating and maintaining comprehensive documentation, resulting in improved team productivity.
- Optimized regression testing efforts through continuous improvement of test cases and methodologies.
- Participated in agile development practices to accelerate product iterations and improve overall quality assurance measures.
- Collaborated with stakeholders to define project scope and ensure alignment with business objectives.
Application Engineer - AT&T
IBM (Contract)
06.2016 - 01.2020
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
- Assisted end users in navigating complex applications, guiding them through features and functions, while troubleshooting issues.
- Optimized system performance through routine maintenance, including database backups, log file reviews, and server health checks.
- Documented troubleshooting procedures for common issues, improving support process efficiency.
Education
B-Tech - Information Technology
Anna University
01-2015
Skills
User Story & BRD/FRD Documentation
Agile & Scrum Methodologies
Gap & Impact Analysis
User Acceptance Testing (UAT)
JIRA & Confluence
ServiceNow ITSM, ITOM, CMDB, Service Catalog, Knowledge Management
SQL & Unix/Linux
Python basics
Stakeholder Management and Communication
Certification
C++, AIX, and Oracle from Manipal University.
Timeline
Lead Engineer - Deutsche Bank
HCL Tech
09.2021 - Current
SME - Google
Wipro
02.2020 - 08.2021
Application Engineer - AT&T
IBM (Contract)
06.2016 - 01.2020
B-Tech - Information Technology
Anna University