Vinoth Kumar M

• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
• Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
• Reported to management operational activities and maintained current records.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Assembled pallets and crates for secure transportation of materials.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Managed warehouse operations and verified proper shipment procedures.
• Helped train new employees in safe practices and warehouse procedures.

Managing a team and Adherence to the SLA’s – productivity, TAT, and accuracy of my team.

Upholding the Values of the Group and company at all times.

Compliance with all applicable Rules/Regulations and company and Group policies.

Handling export negotiation for INDIA and FAR EAST countries ( Hong Kong )

Initially joined as export negotiation maker and authorizer within a short span of time.

Handling incoming messages and export credit bill issuance dispatch for INDIA and Hong Kong countries.

Sending tracers to bank regarding non-receipt of funds and non-acceptance of documents.

Work closely with management to prioritize initiatives, mitigate risk and impacts across the organization

Successful and timely processing and control of all transactions within timeframes set.

Initiating in giving training to the processors for error free process, providing feedback on daily basis to improve their quality.

Handling UPAS reports in daily basis under discounting priorities.

Good knowledge on letter of credit.

Fair knowledge of preparing and routing MT799, MT754, MT742, MT999, MT756, MT752, MT710, MT700.

Monitoring of Network devices and Servers.
Network performance monitoring using solar winds, Nagios tools.
Troubleshooting Network switches & Network connectivity using ping, trace route and telnet.
Tracking Health status report & configuration of all Router devices on daily basis
Web Server & website monitoring.
Internet Connectivity and Bandwidth Monitoring. Detection, diagnoses, and problem correction to minimize impacts on application infrastructure performance, availability, and end-user experience.
Experienced with Network node management (NNM) tool.
Responds to telephone calls, emails, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Managing of Entire Network through HP NNM.
Responsible for completeness of trouble ticket information and generate uptime reports and statistics.
Working on Nagios and Cacti, Monitor Dashboard for multiple clients, at a given SLA.
Checking the status of ports of Switches.
Escalation if there is any high utilization of Bandwidth.
Ticket Creation, Prioritizing and assignment.
Generating reports for multiple clients.
Taking Remote systems for solving problems using Team Viewer.

RESPONSIBILITIES HOLD IN IT-SUPPORT:

Installation and configuration of Windows based operating systems (Windows XP & 8)
Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
Trouble shooting of all types of Hardware and software applications problems.
Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing backup and recovery.
Exposure in Active Directory user creation & deletion
Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
Trouble shooting hardware, software & networking problems.
Monitoring of virus issues through Symantec Endpoint Protection antivirus.
Regular data & mail backup of MS outlook (PST files).
Password creation & resetting to end users through remote desktop
Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
Resolving tickets with in the SLA which is raised from End User side.
Participate in an on-call rotation
Recommend new processes and procedures, equipment and software
Act as a senior resource for other System Engineers and for the team
Communicate and interact with the other team members or colleagues to ensure coordination and cross-training.