Vipin Chaudhary
Process Champion - CRM
Faridabad
Summary
Results-driven CRM specialist, bringing deep expertise in customer relationship management. Strong collaborator, consistently delivering high-quality results in dynamic environments. Skilled in problem-solving, communication, and strategic planning, ensuring seamless team integration and adaptability.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Process Champion- CRM
Godrej Living Private Limited
05.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Made customers aware of current and new programs and services.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Event Management
Key Account Manager
Alphamob Pvt. Ltd.
11.2023 - 04.2024
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
Relationship Manager
Grow Lotus Fintech Pvt. Ltd.
08.2023 - 10.2023
- Developed strategic plans and initiatives.
- Collaborated with other departments to promptly process loan applications.
- Developed strong relationships with customers through high levels of customer service.
- Examined customer loan applications for loan approvals and denials.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Assistant Manager
Glamyo Health Care
04.2023 - 06.2023
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Discussed new medications and technologies specific to patient's conditions.
- Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
- Collaborated with other departments to ensure seamless service delivery across all channels of communication.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
Team Leader
Glamyo health care
03.2022 - 03.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- The strongest resumes use specifics to highlight your achievements. Consider adding numbers to show your impact. Managed over 50 customer calls per day.
- Mentored and guided employees to foster proper completion of assigned duties.
- Achieved monthly given target.
- Doctor Onboarding.
- Operations Handling.
Relationship Manager
Bada Business Pvt Ltd.
08.2019 - 03.2022
- Developed strategies that reduced response time to inquiries while maintaining high-quality responses.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Streamlined communication between departments for better understanding of customer needs and quicker problem resolution.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
Education
MBA - Marketing & Finance
YMCA University of Science And Technology
08.2017 -
Bachelor of Science - Computer Science
MD University Rohtak
07.2014 -
12th -
Shree Tyagi Modern Public School
04.2013 -
10th -
Shree Tyagi Modern Public School
04.2011 -
Skills
Hobbies
* Travelling
* Sports
Date Of Birth
20 July 1996
Timeline
Process Champion- CRM
Godrej Living Private Limited
05.2024 - Current
Key Account Manager
Alphamob Pvt. Ltd.
11.2023 - 04.2024
Relationship Manager
Grow Lotus Fintech Pvt. Ltd.
08.2023 - 10.2023
Assistant Manager
Glamyo Health Care
04.2023 - 06.2023
Team Leader
Glamyo health care
03.2022 - 03.2023
Relationship Manager
Bada Business Pvt Ltd.
08.2019 - 03.2022
MBA - Marketing & Finance
YMCA University of Science And Technology
08.2017 -
Bachelor of Science - Computer Science
MD University Rohtak
07.2014 -
12th -
Shree Tyagi Modern Public School
04.2013 -
10th -
Shree Tyagi Modern Public School
04.2011 -
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