ANNA MARY GEORGE
NEW DELHI
Summary
Dynamic CRM Manager with a proven track record at Evergreen Bamboo India Pvt Ltd, excelling in lead conversion and customer satisfaction. Adept at managing teams and fostering relationships, I leverage innovative strategies and strong communication skills to drive business growth and enhance client engagement. Committed to delivering results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
CRM Manager
Evergreen Bamboo India Pvt Ltd
01.2022 - Current
- Handled all the below responsibilities while working from home and office occasionally
- Utilized CRM to streamline and enhance customer engagement.
- Executed follow-up tasks in CRM to maintain client relationships.
- Converted leads through strategic follow-ups and relationship management
- Managed sales through calls, chats, and WhatsApp to drive customer engagement
- Maintained high customer satisfaction scores through effective support and service
- Managed customer care channels to resolve inquiries.
- Distributing leads to team members
- Generating data for cold calls, bulk emailers etc.
- Inbound and outbound calls handling & maintaining proper records
- Coordination within department, showroom and installation team
- Managing India Mart, Just dial and Alibaba portal
- Arranging meetings, site visits, interior designing and installations
- Order process, Payment follow ups and material dispatchment
- Attending our company’s exhibition and handling all activities with maintaining respective data
- Develop new relationship to grow business and support the company to expand
- Maintain healthy relationship with our existing clients.
- We are an eminent importer of a wide assortment of artificial grass, flowers and plants. We undertake the interior projects and have vast exposure of decorating many private and public sector offices, five-star hotels, resorts, restaurants, shopping malls, banks and many more.
Senior Marketing Coordinator
Archage group (Oxxy- India' s largest health care network)
10.2013 - Current
- Led team members during project execution to ensure timely and effective delivery
- Coordinated follow-ups with hospitals to gather necessary data.
- Followed up with the Diagnostic and Pathology Centre to ensure timely communication.
- Managing daily sales report
- Managed data entry and organization
Sales and Marketing Coordinator
Fusion Group
10.2019 - 08.2020
- Followed up with clients using CRM system to confirm satisfaction and strengthen client relationships.
- Maintained accurate records and updates in databases, ensuring data integrity for sales and marketing efforts.
- Identified and organized primary data sources for sales and marketing initiatives.
- Executed telemarketing calls to potential clients to promote products and services.
- Develop new relationships to grow business and support the company to expand
- Maintain healthy relationship with our existing customers.
- Lead generating
- Sale and Marketing for Machinery, Hand Tools
- Sale and Marketing for Medical products - Face Mask, Infrared Thermometer, Sanitizer Pedal Machine
- Sale and Marketing for Hand Wash System
- Attend Exhibition
- Exhibition activity handling
- Exhibition Data maintain
- Meetings Organizing
- Maintaining Meetings record
- Organize site visits
- Arranging Products Demo
- Customer handling
- Manage Product training
- Managed order processing tasks to ensure timely fulfillment and accuracy.
- Payment Follow-up
- Work on Funnel Sheet
- Work on CRM
- Handling back office
Sales and Marketing Coordinator
Dolphin Computers
06.2016 - 04.2019
- Conducted telemarketing calls to generate interest and engage potential clients
- Lead generating
- Prepared and sent quotations to prospective customers
- Performed follow-up communications with clients to confirm satisfaction and address concerns
- Develop new relationships to grow business and support the company to expand
- Maintain healthy relationship with our existing customers.
- CRM Follow-up
- Managing daily sales record
- Customer handling
- Order process
- Payment collection
- Order delivery
- Researched and sourced relevant data for reporting
- Managed software renewal processes to ensure continuity
- Work on inventories
- Led team members to improve collaboration on projects
Tele Marketing Team Leader
LOBIS ESTATE ADVISORS
11.2014 - 04.2015
- Developed strategies for generating leads
- Conducted telemarketing calls to engage customers
- Handled customer inquiries and concerns.
- Managing daily calls record
- Coordinated team efforts to enhance productivity
- Work on inventories
Senior Tele Marketing Executive (Team Leader)
ARCHAGE GROUP (TEN ON TEN INFRASTRUCTURE)
07.2013 - 09.2013
- Generated qualified leads through targeted outreach efforts.
- Facilitated effective collaboration by managing team dynamics.
- Managed daily sales reports.
- Resolved customer issues and provided support to enhance satisfaction.
Sales Coordinator
RHPD (Real Home Promoters and Developers)
03.2013 - 06.2013
- Engaged with customers to understand needs and provide tailored support.
- Conducted outbound calls to potential clients to promote services and generate interest.
- Managed daily sales reports to track performance trends and identify opportunities.
- Facilitated site visits to estates for prospective buyers and clients.
- Managed a group of team members to improve workflow and communication.
Senior Sales Officer (Team leader)
HDFC Bank
03.2011 - 02.2013
- Managed team dynamics to enhance productivity and communication, facilitating a collaborative environment for improved results
- Conducted telemarketing calls to generate leads and engage potential clients, fostering relationships to increase client acquisition
- Saving and current account opening
- Loans (home, personal and car loans)
- Customer handling
- Prepared and organized documentation ensuring compliance and accuracy, streamlining processes for easier access
- Insurance (life and general insurance)
- Cards (credit and debit card dealing)
Education
12th -
C.B.S.E
Delhi01-2004
10th -
C.B.S.E
Delhi01-2002
B.A - Programe
Jesus and Mary College
DelhiSkills
- Customer relationship management
- CRM software utilization
- Lead conversion strategies
- Results-driven
- Customer-focused
- Innovative
- Communication skills
Hobbies and Interests
- Listening Music
- Dancing
- Meeting people
Disclaimer
I hereby declare that all the information given hereinabove is true to the best of my knowledge and belief and nothing has been concealed.
Languages
- English
- Hindi
Personal Information
- Expected Salary: Negotiable
- Father's Name: Mr. George P. Muthu
- Mother's Name: Mrs. Julieana Mary
- Husband's Name: Late. Mr.Pulkit Sharma
- Date of Birth: 04/07/85
- Nationality: Indian
- Religion: Roman Catholic
Timeline
CRM Manager
Evergreen Bamboo India Pvt Ltd
01.2022 - Current
Sales and Marketing Coordinator
Fusion Group
10.2019 - 08.2020
Sales and Marketing Coordinator
Dolphin Computers
06.2016 - 04.2019
Tele Marketing Team Leader
LOBIS ESTATE ADVISORS
11.2014 - 04.2015
Senior Marketing Coordinator
Archage group (Oxxy- India' s largest health care network)
10.2013 - Current
Senior Tele Marketing Executive (Team Leader)
ARCHAGE GROUP (TEN ON TEN INFRASTRUCTURE)
07.2013 - 09.2013
Sales Coordinator
RHPD (Real Home Promoters and Developers)
03.2013 - 06.2013
Senior Sales Officer (Team leader)
HDFC Bank
03.2011 - 02.2013
12th -
C.B.S.E
10th -
C.B.S.E
B.A - Programe
Jesus and Mary College