Vipin Pandey
Delhi
Summary
Proven leader in business development with a track record of spearheading revenue growth initiatives at Paytm, including negotiating key airline deals and enhancing vendor relationships. Skilled in airline supply management and customer relationship management, I excel in driving strategic negotiations and leading high-performing teams to exceed KPIs.
Overview
16
16
years of professional experience
Work History
Deputy Manager - Business Development (Flights)
Paytm (One97 Communications Ltd.)
Noida
09.2020 - Current
- Led airline supply and business development efforts, negotiating commercial deals with major airlines and OTAs
- Successfully on boarded multiple vendors (Riya Travel, TBO, Akbar) to Paytm's platform
- Managed PLI, incentives, DGCA, TCS, and TDS recoveries, ensuring timely invoicing and financial compliance
- Spearheaded monthly promotional campaigns with multiple airlines, boosting engagement and revenue
- Led content and fare parity audits, ensuring Paytm's competitive positioning against industry leaders
- Enhanced customer service resolution, overseeing refunds, social media escalations, and legal complaints
- Developed and mentored a high-performing team, improving internal collaboration and operational efficiency
Assistant Manager - Air
Cleartrip.com
Gurgaon
07.2012 - 09.2020
- Managed airline partnerships, negotiating commercial agreements and driving B2B/B2C sales growth
- Played a key role in content integration, API management, and vendor relationships
- Led post-sales customer support operations, ensuring high client satisfaction and quick dispute resolutions
- Analyzed competitive market trends to optimize airline fares and inventory placement
Travel Consultant
Trove Boutique Online
Gurgaon
06.2009 - 06.2012
- Assisted corporate and individual clients in booking flights, accommodations, and travel packages
- Provided expertise in Amadeus and Travelport travel software to optimize booking processes
- Managed end-to-end customer inquiries, reservations, and post-sales support
Education
Bachelor of Arts (B.A.) -
Mats University
Raipur, India01.2014
Skills
- Airline Supply Management
- Revenue Growth Initiatives
- Vendor Relationship Development
- Revenue Growth Strategies
- Customer Relationship Management (CRM)
- API Implementation
- Strategic Deal Negotiations
- Process Improvement
- Leadership Development
- Travel Technology (Amadeus, Travel port)
- Effective Campaign Management
- Key Performance Indicator (KPI) Management
Birth Year
1988
Certifications And Skills
Amadeus, Travel port, Salesforce, Microsoft Excel (Advanced), Google Analytics
Personal Information
- Passport Expiry Date: 05/01/27
- Notice Period: 60 Days
- Gender: Male
- Nationality: Indian
Timeline
Deputy Manager - Business Development (Flights)
Paytm (One97 Communications Ltd.)
09.2020 - Current
Assistant Manager - Air
Cleartrip.com
07.2012 - 09.2020
Travel Consultant
Trove Boutique Online
06.2009 - 06.2012
Bachelor of Arts (B.A.) -
Mats University
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