VIPIN VIJAYAN
Bangalore
Summary
Proven leader in the financial services sector, notably with Wells Fargo, where I spearheaded process improvements and risk mitigation strategies, enhancing efficiency and reducing costs. Expert in people management and data analysis, I led teams to achieve commendable reductions in attrition and significantly improved client relationships through innovative solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Execution Associate (Credit Cards)
Wells Fargo
Bangalore
08.2023 - Current
- Testing and Validation on the transactions performed by the external Law Firms per state-specific guidelines and share the feedback.
- Authenticate all the defects prior to feedback being distributed with Law Firms.
- Identified opportunities for process improvements within the department that would increase efficiency while reducing costs.
- Regular connect with stakeholders to seek and share feedback for ongoing projects.
- Coordinate with risk partners on the periodic audits and do all the clean-up activity.
- Being a POC on access management to ensure all right accesses granted to employees and done periodic checks.
Operations Associate Manager (US Mortgage - Loan Origination)
Wells Fargo
Bangalore
07.2018 - 08.2023
- Spearheading a challenging team of approximately 20 members.
- Accountable for preparing and publishing the SLA report to the line of business heads.
- Created a macro-based daily performance submission tool for the Metrics team for each line of business (LOB).
- Worked with the RPA team on several process enhancements.
- Received appreciation for 'Least Attrition' within LOB.
- Coordinated with the overseas team for 3 transitions and ensured feedback was shared instantly.
- Achieved an appreciation from the client for handling the new process that got migrated.
- Organized Mentor-Mentee Program to focus on each associate's performance.
Team Lead (US Mortgage - Loan Modification)
Infosys BPM Ltd
Bangalore
04.2011 - 07.2018
- Successfully created an Automation Tool in collaboration with the in-house tech team to maximize the overall income of the customer.
- Determining process knowledge gap within the team members and placing controls to maximize quality and proficiency in the process.
- Preparing questionnaire and conducting assessments to ensure the entire team follows the uniform guidelines.
Education
Bachelor of Commerce (B. Com) -
Calicut University
Kerala, India01.2010
Skills
- People management
- Coaching and Mentoring
- Risk mitigation strategies
- Decision-Making
- Client Relationship Building
- Fraud investigation
- Transaction monitoring
- Teamwork and Collaboration
- Data Analysis
- Performance monitoring
- Process Improvement
- Onboarding and Orientation
Certification
- Manual & Selenium Testing, Pursuing
- T100 and T200 for the US Banking, Infosys BPO Ltd., India
- Hardware & Networking knowledge, GTECH Institution, Kerala, India
- Tally 7.2, Relent Cyber College (ISO 9000 Certified), Kerala, India
Noteworthy accomplishments
- Testing and Validation on the transactions performed by the external Law Firms per state specific guidelines and share the feedback
- Authenticate all the defects prior to feedback been distributed with Law Firms
- Created Macro based Daily performance submission tool to Metrics team for LOB
- Worked with RPA team on several process enhancement
- Planning on the capacity as per volume projection
- Received Appreciation for 'Least Attrition' within LOB
- Coordinated with the overseas team for three sub-processes transitions
- Achieved an appreciation from the client for handling the new process that got migrated
- Successfully created an Automation Tool in collaboration with the in-house tech team to maximize the overall income of the customer
- Organized Mentor-Mentee Program to focus on each associate's performance
Affiliations
- Encourage team members and self-participate at least ~30 hours in every quarter on CSR activity
- Co-ordinate with vendors on multiple events in Organization level
Timeline
Business Execution Associate (Credit Cards)
Wells Fargo
08.2023 - Current
Operations Associate Manager (US Mortgage - Loan Origination)
Wells Fargo
07.2018 - 08.2023
Team Lead (US Mortgage - Loan Modification)
Infosys BPM Ltd
04.2011 - 07.2018
Bachelor of Commerce (B. Com) -
Calicut University
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