Vipin Das Sivadas
Kochi
Summary
Results-driven Travel Consultant with expertise in developing profitable travel programs and expanding clientele. Skilled in troubleshooting and resolving customer support issues efficiently. Bilingual with strong relationship-building and customer service abilities. Committed team player with proficiency in Amadeus, Outlook, Telecommunications, and MS Office, excelling in multitasking and project completion.
Overview
20
20
years of professional experience
Work History
Ticketing Manager
M&G Holidays
Cochin
07.2025 - 02.2026
- Conducted ticket inventory sales, marketing, fulfillment, and distribution for concerts and sports events, maximizing revenue potential.
- Managed ticket sales operations for holiday packages, ensuring seamless transactions and customer engagement.
- Implemented ticketing software solutions for streamlined transactions.
- Coordinated with suppliers to ensure ticket availability and accuracy.
- Oversaw customer service initiatives, resulting in improved client satisfaction and loyalty.
- Analyzed ticketing trends to improve service offerings and recommendations.
- Developed training materials for new ticketing staff members.
Senior Manager Operations (leisure and Travel)
Merom Travel
07.2024 - 12.2024
- Lead, mentor, and manage a team of leisure and travel consultants.
- Directed and guided team to consistently deliver high-quality services to clients.
- Build and maintain strong relationships with key clients in the leisure and travel sector.
- Understand client needs and business objectives, offering tailored solutions and services.
- Act as the main point of contact for senior client stakeholders and key decision-makers.
- Lead the development of strategic recommendations and travel solutions for clients.
- Oversee market research and competitive analysis to stay ahead of industry trends.
- Offer insights on market trends, consumer behavior, and technological innovations in the travel industry.
- Manage complex travel and leisure consulting projects from inception to completion.
- Ensure timely delivery of all projects within scope, budget, and quality standards.
- Identify new business opportunities and actively contribute to proposal writing and sales presentations.
- Developed growth strategies for existing clients, pinpointing opportunities for upselling and cross-selling.
- Develop and implement best practices to streamline consulting processes and enhance efficiency.
- Oversee the preparation of reports, proposals, and client presentations.
- Manage the performance and development of the team, including conducting performance reviews and providing professional development opportunities.
Manager Operations
Air Travel Enterprises India private limited
Cochin
11.2023 - 06.2024
- Assigned team members to new clients, enhancing resource allocation for effective service delivery.
- Managed client escalation matrix as single point of contact, streamlining issue resolution process.
- Acted as the single point of contact for trading and prospective clients, facilitating communication and service.
- Branch functions (All aspects of Travel Operations).
- Initiated transition of back office and work systems to digital, improving operational efficiency.
- Manage budgets and maintain statistical and financial records.
- Monitoring the revenues, especially deals and PLBs.
- Researching travel deals and evaluating prices and services.
- Performs on Sales aspects especially on Study abroad.
- Assisted in maintaining legal compliance for organizational processes, ensuring adherence to relevant laws and regulations.
Asst. Manager - Operations
FCm Travel Solutions India Private Limited
Cochin
06.2016 - 11.2023
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfers and tour information.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked travel reservations for flights, hotels, and rental cars, ensuring optimal itineraries.
- Developed process improvements and business strategies based on customer feedback analysis, enhancing service delivery.
- Communicated international travel insurance benefits to clients, securing best rates and fostering repeat business.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Delivered exemplary customer service to clients, building lasting relationships and securing new travel assignments.
Sr. Travel Consultant, Implants and Back Office
HRG dnata (Hogg Robinson Group and Emirates Group)
Bangalore
03.2015 - 06.2016
- Acted as primary contact for newly signed corporate accounts, managing travel needs for Global and Pan India.
- Researched and crafted detailed travel itineraries tailored to client preferences, including pricing and accommodation options.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Processed visa applications for clients, ensuring compliance with all requirements.
- Booked reservations for travel, hotels, rental cars, and special events such as tours and excursions.
- Complete with pricing, accommodation, airfare, and transfer and tour information.
- Provided useful travel materials such as travel itinerary, Hotel confirmation, Chauffer confirmations.
- Provided exceptional customer service, addressing inquiries and resolving issues for new and existing clients.
- Land sales (Hotels, EU Rail, Calling Cards, Travel Insurance)
Sr. Travel Consultant Back Office & Implants
Riya Business Travel
Bangalore
09.2012 - 03.2015
- Heading the Operations Team (Implants and Back Office).
- Developed and implemented SOPs for onboarding existing and newly signed corporates.
- Functioned as the primary liaison for newly signed corporates.
- Managed flight reservations for corporate travel needs.
- Facilitated visa procurement for business travel.
- Coordinated hotel bookings and land sales for clients.
- Conducted corporate visits for successful takeovers.
Sr. Travel Consultant Implants
FCm Travel Solutions India Private Limited
Bangalore
12.2010 - 09.2012
- Served as primary contact for newly signed Corporates, ensuring smooth onboarding.
- Developed and implemented SOP for existing and newly signed Corporates to streamline operations.
- Coordinated visa documentation and submissions, facilitating timely travel arrangements.
- Flight reservations (International and Domestic).
- Hotels and Land sales (Cab and Eurail).
Travel Consultant Back Office
Air Travel Enterprises India Private Limited
Cochin
08.2009 - 11.2010
- Coordinated travel accommodations for diverse client needs, including groups, couples, executives, and special needs.
- Managed client reservations to secure preferred accommodations and services.
- Developed itineraries for colleagues and operations team to streamline travel processes.
- Updated corporate traveler profiles to ensure accuracy and relevance.
Travel Consultant Back Office
FCm Travel Solutions India Private Limited
Cochin
08.2006 - 07.2009
- Handling Visa (Expertise on USA, Canada, Schengen, and UK visa applications).
- Streamlined communication between corporate clients and visa embassies for visa processing.
- Coordinated flight reservations to align with client travel requirements.
- Completed accurate reservations for business travelers at the point of sale
- Monitored domestic volumes to ensure alignment with preferred PLB carriers.
Education
SSLC -
Sree Rama Varma Higher Secondary School
Plus 2 -
Indian Council for Professional Education Mission
Bachelor of Commerce -
Kalinga University
Skills
- Business travel
- Itineraries
- Hotel accommodation
- Travel Researcher
- Business operations
- Process improvement
- Operational improvement
- Budgets
- Cross-functional coordination
- Travel sector innovations
- New service development
- Proposal writing
- Sales presentations
- Upselling
- Cross-selling
- Business Development
- Business opportunity identification
- Growth strategy development
- Operational Excellence
- Best practices
- Consulting process optimization
- Efficiency improvement
- Report preparation
- Client presentations
- Team management
- Manage performance
- Performance review facilitation
- Professional development facilitation
- Communications
- Customer service
- Relationship development
- Professional development facilitation
Accomplishments
- Good-looking male – Galileo Traditional Onam Competition 2009.
- Proud owner of a VW Polo and a Yamaha FZ 16.
- Countries visited – Russia, UAE, Thailand, Malaysia, and Azerbaijan.
Languages
- Malayalam
- Hindi
- English
- Kannada
Hobbies and Interests
- Cricket
- Football
- Chess
- Driving
- Solo Travel
Clients Handled
Tyco fire and safety, IMS Healthcare, Intuit, Allergan India Private Limited, CGI, Metro Cash & Carry, Tata Global Beverages, Brillio Technologies, Blue Ocean Technologies
Personal Information
- Age: 40
- Passport Number: T8894623
- Date of Birth: 11/16/85
- Marital Status: Married
- Religion: Hindu
Timeline
Ticketing Manager
M&G Holidays
07.2025 - 02.2026
Senior Manager Operations (leisure and Travel)
Merom Travel
07.2024 - 12.2024
Manager Operations
Air Travel Enterprises India private limited
11.2023 - 06.2024
Asst. Manager - Operations
FCm Travel Solutions India Private Limited
06.2016 - 11.2023
Sr. Travel Consultant, Implants and Back Office
HRG dnata (Hogg Robinson Group and Emirates Group)
03.2015 - 06.2016
Sr. Travel Consultant Back Office & Implants
Riya Business Travel
09.2012 - 03.2015
Sr. Travel Consultant Implants
FCm Travel Solutions India Private Limited
12.2010 - 09.2012
Travel Consultant Back Office
Air Travel Enterprises India Private Limited
08.2009 - 11.2010
Travel Consultant Back Office
FCm Travel Solutions India Private Limited
08.2006 - 07.2009
SSLC -
Sree Rama Varma Higher Secondary School
Plus 2 -
Indian Council for Professional Education Mission
Bachelor of Commerce -
Kalinga University