Vipul Singh

Conceptualized & implemented E2E digital and paperless journey (SFDC-DAF).

• Prepared business case and got it approved from relevant stakeholders.(Legal, compliance, credit, ops etc)
• Liaised with tech team and vendor during system development.
• Testing the flow, identify bugs,errors etc to signoff the development.
• Training all channels towards adoption of new platform.
• Query resolution for all stakeholders i.e. Sales,Credit,Ops etc.

Loan in Seconds on mobile banking app

• BRD preparation and raise request on JIRA.
• Liaised with vendor, marketing, compliance, legal teams to design and finalize screen designs.
• Continuous interaction with tech team to track the progress of project and resolve any queries pertaining to Product/Process.
• End to End testing of the flow and provide signoff.

Partnerships

• Worked with digital aggregators like CRED, PhonePe to stich E2E journey. with bank.
• Ensured adherence to Digital Lending Guidelines and other regulatory norms.
• Coordinated with Partners and internal stakeholders like Analytics, Policy, Compliance etc to finalize the policy and process framework.
• Seek necessary approvals on the process and policy from various stakeholders.
• Pre-Approved database creation by liaising with Partner and Analytics team.
• End to end testing of system.

Database Management

• Liaised with Policy team to draft policy framework for culling out various database like PA, PQ etc.
• Coordinate with Analytics team for timely refresh and release of database.
• Database allocation to various sales team in a secured and digital manner.
• Tracking conversion and effectiveness of database released.

• Re-engineering of exiting processes
• Designing end to end process for various scenarios in Loan Lifecycle
• Competition analysis and formulating pricing strategy in line with market offer
• Business enhancement through technological innovations
• Understanding and implementing regulatory guidelines within timeframe
• Responsible for preparing and getting approval for Bank level documents like PAC and ALCO Note
• Responsible for PL Audits, SOAX, ORMG, Compliance, Hind Sighting, Regulatory reporting.

• Managed Sales & Collections team for JLG loans.
• Increased sales figure from 60 Lakhs per month to 2 Crs per month.

• Auditing claims on worker's compensation
• Handling and auditing the critical claims related to Litigation, Subrogation and settlement