Vipul Sinha

-Oversee Operations for the East region, driving growth by enhancing efficiency also Implementing strategies focused on cost reduction, ensuring streamlined processes and improved performance

-Collaborate with cross-functional teams and drive initiatives to build efficiencies into the system.

-Leading various project such as scaling Fleet- Coach program and there PnL , New initiatives related to partner training program.

-Improved and streamlined the Rider ticketing support process to enhance response times and service quality and handling PnL.

-Helping to build effective communication channel related to delivery partner.

-Developed systems and procedures to improve operational quality and team efficiency.

-Provided leadership for continual management and employee training initiatives.

-Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

-Implemented business strategies, increasing revenue and effectively targeting new markets.

- Responsible for regional operations.

• - Prepare hiring targets for the city basis the demand growth plan
  

- Manage a team of Area leads and Fleet managers in Maharashtra cities

- Work on driver retention, resurrection and new onboards

- Define Rider service quality parameters for better customer and merchant experience

- Monitor key quality metrics at Rider level and ensure they are under tolerance level

- Run exercises for filtering delivery executive for non-adherence to quality standards

- Design rate card, payout and incentive structure

- Assess geo-expansion opportunities

- Expand alternate sourcing channel.

-Identified and resolved unauthorized, unsafe, or ineffective practices.

-Trained and guided team members to maintain high productivity and performance metrics.

• Responsible for end to end city operations Top of the funnel/ On-boarding: - Prepare hiring targets for the city basis the demand growth plan - Identify various sources to hire Riders and train them as per the projections and TAT - Ideate and execute multiple BTL and handline CPO and PnL for city Engagement & Support: - Build efficiency in support processes for improving Rider experience - Analyse Rider performance metrics and drive supply team for controlling parameters - Run retention programs for Riders in a cost effective manner - Design and send out Rider communication daily - Resolve Rider issues within specified time Quality and Payout : - Define service quality parameters for better customer and merchant experience - Monitor key quality metrics at driver level and ensure they are under tolerance level - Run exercise for filtering drivers for non-adherence to quality standards.
• Launched Six cities (Raipur, Durg, Bhilai, Amravati, Akola and Khamgaon) and started operations Currently Handling 15 city's and responsible for city operations (Vidarbha region.
• Also heading up clusters in vidharbha region of Maharashtra.

• Assist the Content Manager is managing all aspects of clients' online content platforms and implementing content strategy across all platforms.
• Help to promote content across social networks, including Facebook and Twitter.
• Used content management system to analyze user engagement and website traffic metrics.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.