Vipul Sinha

• Technical Support & Troubleshooting: Provided expert-level assistance to Enterprise and Business-scale AWS customers on networking services (VPC, VPN, Route53, Direct Connect, Transit Gateway, Direct Connect, Outpost), IAM , resolving ~2,000 cases, including 1,000+ critical production-down incidents, reducing downtime using tools like Wireshark, traceroute, and dig, MTR etc.
• Results-driven Cloud Support Engineer with 5.5 years of experience at Amazon Web Services (AWS), specializing in networking services and automation.
• Resolved ~2,000 premium support cases, developed innovative tools saving 12,556 engineer hours, and improved team metrics by 25%.
• Skilled in JavaScript, Python, AWS SSM, and troubleshooting complex production issues. Passionate about system development, process optimization, and delivering scalable solutions.
• Tool Development : Designed and migrated 10+ server side tools using internal tooling frameworks, addressing security vulnerabilities and enabling 20% faster case resolution for 1,500+ cases. These tools are used heavly by our global support engineering team to troubleshooot technical cases as it helps to check the customer's resources, architecture details. Also, Mentored 15+ engineers on adoption of the internal framework to successfully build additional tools under Networking domain.
• Automation : Built automation workflow using AWS SSM and JavaScript, automating 80% of 11,000 limit increase requests in 2024, saving 12,556 engineer hours and reducing TTR from 5 days to 1 day (25% improvement).
• Process Optimization: Developed Python scripts using internal APIs to auto-resolve 3,000 stale tickets, cutting backlog by 30% and enabling ticket onboarding for VPC Support Operations.
• Training & Leadership: Delivered training to 20+ new hires as VPC SME, creating reusable materials on VPC best practices, reducing onboarding time by 30% (6 weeks to 4 weeks) and enhancing team readiness by 15%. Conducted 45 interviews for CSE Networks role.
• Collaboration: Partnered with System Development Engineers to deploy and scale automation workflows, resolving edge cases sparking interest in SysDev career progression.

Education:

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Bachelor of Engineering in Computer Science |
Netaji Subash Institue of Technology | Graduation Year - 2018

Relevant Coursework: Networking, Cloud Computing, Development

Technical Skills:

Languages: JavaScript, Python
AWS Services: VPC, VPN, Route53, Direct Connect, Transit Gateway, SSM, ClientVPN, Outposts etc.
Tools: Wireshark, tcpdump, traceroute, dig etc.
Networking: HTTP, TCP/IP, DNS, Routing/Switching, Load Balancing
Other: Automation, Troubleshooting, UI Development

Certifications

AWS Certified Solutions Architect – Associate
VPC Subject Matter Expert (SME) – AWS Internal Accreditation

Part of IFFCO TOKIO Health Bima App(Currently on Google Play Store and Apple App Store)

Used KendoUI, Javascript in the front end and C# in back end to maintain the app.

Added features (Fire Bima Insurance policy from scratch in the App)