SANJUKTHA GEERAVANI B P
Bengaluru
Summary
Strategic cloud technology leader with 5+ years of progressive AWS experience transitioning to enterprise account management. Proven expertise in enterprise customer success, technical strategy, and cross-functional collaboration with demonstrated ability to influence product roadmaps and drive customer adoption. Skilled at translating complex AWS architecture into actionable business recommendations and serving as a trusted technical advisor for enterprise-level customers. Completed AWS Future Leadership Development Program (FLDP) in August 2024 and Become a People Manager Program (BPM), enhancing strategic planning and stakeholder management capabilities.
Overview
7
7
years of professional experience
Work History
Cloud Engineer II – Networking (Enterprise Focus)
AWS
07.2023 - Current
- Champion enterprise customer success by collaborating with Service Teams to resolve complex infrastructure issues using AWS proprietary tools, providing strategic recommendations on architecture optimization aligned with customer business objectives
- Act as trusted advisor to enterprise customers, performing service-specific trend analysis and translating technical findings into strategic recommendations for cloud adoption roadmaps
- Influence product innovation by serving as voice of customer to AWS product teams, driving roadmap decisions based on enterprise customer use-cases and requirements
- Provide deep technical leadership for Site-to-Site VPN, Client VPN, and hybrid connectivity solutions while mentoring 15+ engineers globally, establishing best practices for enterprise deployments
- Manage critical enterprise relationships through stakeholder communication, acting as liaison between customers, technical account managers, network development engineers, solution architects, and leadership for high-impact initiatives
- Lead incident management for high-severity enterprise cases, ensuring timely resolution and delivering detailed post-incident reviews with operational performance metrics
- Drive operational excellence through process improvement projects and comprehensive knowledge transfer initiatives that enhance team capabilities and customer outcomes
- Developed internal support tools reducing manual troubleshooting by 40%, improving operational efficiency across enterprise accounts
Cloud Engineer I – Networking and Security
AWS
04.2021 - 06.2023
- Resolved complex multi-service enterprise issues, leading troubleshooting efforts for critical, high-visibility customer cases involving integrated AWS services
- Delivered strategic technical support for AWS networking services to enterprise customers, resolving 50+ monthly cases with 98% customer satisfaction rate
- Provided 24/7 enterprise support coverage through on-call rotations, ensuring rapid response to critical customer incidents and service disruptions
- Established SME thought leadership for AWS VPN services, handling 100+ complex enterprise escalations and resolving major infrastructure issues with strategic recommendations
- Built enterprise technical capability through training programs delivering 30+ technical sessions for new hires and creating technical content for AWS enterprise community
- Mentored engineering teams, creating onboarding materials that improved time-to-productivity by 20% and established knowledge management practices
- Spearheaded transformational VOTE program leadership: automated RNR Scorecard system (providing transparency to 100+ engineers), 'Quality Sessions' initiative, 'ASK VOTE' Slack workflow; achieved NetSec team advancement to 1st place rankings and championship trophy
Cloud Associate – Networking and Security
AWS
07.2019 - 03.2021
- Resolved complex customer cases across multiple channels, applying advanced troubleshooting techniques and communicating findings clearly
- Conducted root cause analysis to identify patterns and improve resolution strategies, enhancing overall customer experience and support process efficiency
- Achieved AWS Solutions Architect Associate certification through continuous learning and demonstrated mastery of AWS services
- Maintained expert-level knowledge of AWS services, updates, and best practices to provide customers with current technical guidance
Cloud Intern
AWS
02.2019 - 06.2019
- Automated support workflows through tool development and strategic process improvements, resulting in 20% improvement in support engineer response efficiency
- Gained hands-on experience with 10+ core AWS services and their enterprise applications
- Developed strong project management skills balancing multiple initiatives and learning objectives
Education
B.Tech - Computer Science & Engineering with Specialization in Data Science
PES University
BengaluruPre-University Certi cate - Physics, Chemistry, Mathematics, Biology
Vidya Mandir Pre-University College
BengaluruSecondary Education Certi cate - Karnataka State Board
Vijaya English School
HassanSkills
- Enterprise Account Management
- Strategic Technical Advisory
- Customer Relationship Management
- Enterprise Architecture
- Cloud Adoption Strategy
- Cross-Functional Leadership
- Incident Management & Resolution
- Service Disruption Analysis
- Operational Performance Review
- Stakeholder Communication
- Technical Project Leadership
- Knowledge Management & Transfer
- Team Mentoring & Development
- Performance Metrics & KPI Tracking
- AWS Services & Cloud Platform
- VPN & Hybrid Connectivity Solutions
- Process Improvement & Optimization
- Risk Identification & Mitigation
- Customer Business Impact Analysis
- Well-Architected Framework Implementation
- Cost Optimization & FinOps
- Proactive Account Planning
- Cloud Platform: AWS Services (EC2, VPC, VPN, Networking, CDN, Security, Databases, DevOps, Big Data & Analytics)
- Cloud Architecture
- Hybrid Connectivity
- Programming & Development: Python
Websites
Key Achievements Certifications
- AWS Leadership Excellence: Completed 6-month Future Leadership Development Program (FLDP) in 08/24 gaining expertise in strategic planning, emotional intelligence, coaching, and team management.
- Management Ready: Completed Become a People Manager Program (BPM) with demonstrated readiness for people management and operational leadership roles.
- AWSOME Award: Recognized for successfully managing critical Executive-to-Manager (E2M) escalations while maintaining 100% customer satisfaction in high-visibility situations.
- Subject Matter Expert: Virtual Private Network (VPN) specialist leading resolution of complex enterprise connectivity challenges with 98% customer satisfaction.
- Customer Experience Champion: Recognized for enhancing customer experience and establishing performance standards across support operations.
- AWS Solutions Architect Associate Certification: Validated expertise in AWS cloud architecture and best practices.
- Technical Mentor: IEEE Women in Engineering program mentor, facilitating hands-on projects and guiding emerging women engineers in cloud technologies.
- Culture & Inclusion Leader: Spearheaded Inclusion, Diversity & Equality initiatives, orchestrating reside chats with industry leaders on AWS CloudRoom and CloudClub platforms, fostering inclusive culture and diverse perspectives.
Timeline
Cloud Engineer II – Networking (Enterprise Focus)
AWS
07.2023 - Current
Cloud Engineer I – Networking and Security
AWS
04.2021 - 06.2023
Cloud Associate – Networking and Security
AWS
07.2019 - 03.2021
Cloud Intern
AWS
02.2019 - 06.2019
B.Tech - Computer Science & Engineering with Specialization in Data Science
PES University
Pre-University Certi cate - Physics, Chemistry, Mathematics, Biology
Vidya Mandir Pre-University College
Secondary Education Certi cate - Karnataka State Board
Vijaya English School