Viraj Sonkamble
Student/Chat Support Executive
Aurangabad
Summary
Dynamic and results-oriented professional with proven expertise in CRM software and exceptional objection handling skills. At Nexa Business Solutions, I significantly reduced escalations by resolving customer issues efficiently. Known for goal-oriented focus and ability to enhance customer satisfaction, I excel in fast-paced environments, demonstrating a strong blend of technical proficiency and interpersonal acumen.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Chat Support Executive
Nexa Business Solutions
03.2024 - Current
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
- Promptly responded to inquiries and requests from prospective customers.
Telecaller
Yash Enterprises
06.2023 - 11.2023
- Worked As Recovery Agent
- Updated detailed records of client interactions, updating customer information accurately in the database.
- Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
- Always On Time And Punctual
- Contributed to team success by consistently meeting or exceeding set performance Target
- Higher Grasping Power To Adopt Any Job Given
Education
Hsc - Science Education
10th CBSE -
Skills
CRM Software
undefinedTimeline
Chat Support Executive - Nexa Business Solutions
03.2024 - Current
Telecaller - Yash Enterprises
06.2023 - 11.2023
Dr RP Nath Jr College - Hsc, Science Education
Oyster English Highschool - 10th CBSE,
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