Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viral Parekh

Base24 Developer
NAVSARI,Gujarat

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Team Leader

Accenture
Mumbai, IN
02.2022 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Cross-trained and provided backup support for organizational leadership.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching deadlines.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Led team of 3 members while providing exceptional customer service.
  • Coordinated weekly meetings for internal and external groups.
  • Assisted with new hire processing and existing training programs.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Software Engineer

CONCERTO SOFTWARE AND SYSTEMS
Mumbai, IN
07.2016 - 01.2022
  • Increased customer satisfaction by resolving Base24 switch issues
  • Worked as a Software Developer at Concerto Software &
  • System, which includes: ATM EMV Acquiring, UPI pin validation, Debit card Pin Authentication, Update Aadhar
  • Number thru ATM, Secondary Expiry date verification on
  • ATM, Insta Credit card SEMF update, BNA Cash Recycler
  • Worked as a Implementer engineer, which includes Insta
  • Debit card Hot-listing, HDFC_Hardware Upgrade to HP NSX,
  • Master Card QR and IN-app Support, Mastercard AVV support
  • Resolved ATM,E-Commerce, POS transactions problems, improved operations and provided exceptional client support
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Developed team communications and information for client meetings
  • Worked with banking and financial sector customers to understand needs and provide Base24 product service.

Trainee Engineer

Reliance Industries Limited
Surat, Gujarat
06.2014 - 07.2014
  • Conferred with engineers and designers to investigate and solve failure issues
  • It also includes study of DCS, Industrial Network for communication, Communication Interfaces.

Education

E&CC

C. K. Pithawalla College of Engineering & Technology
Surat,Gujrat
07.2011 - 06.2015

Skills

TAL,Base24,Tandem

undefined

Timeline

Team Leader

Accenture
02.2022 - Current

Software Engineer

CONCERTO SOFTWARE AND SYSTEMS
07.2016 - 01.2022

Trainee Engineer

Reliance Industries Limited
06.2014 - 07.2014

E&CC

C. K. Pithawalla College of Engineering & Technology
07.2011 - 06.2015

Similar Profiles

CREATE PROFILE
Viral ParekhBase24 Developer