Virender Singh Solanki

• The Trouble Ticket Triage Team (T4) serves as a specialized resolution hub within Amazon's Selling Partner Support ecosystem. This dedicated team excels in addressing complex issues escalated by SPS associates who support Amazon's vast seller network. Beyond immediate problem-solving, T4's strategic focus lies in developing sustainable solutions and self-service capabilities, empowering both associates and Selling Partners to resolve common challenges independently, thereby enhancing operational efficiency and seller satisfaction.
• Supervise daily operations to ensure efficient workflow and team performance.

Directed operations for EN Sponsored Brands Relevance and Amazon Business.

Managed successful transition of Query ASIN to third-party operations in Q4 2023.

Developed Standard Operating Procedures for Brand Relevance and transitioned wiki formatting.

Spearheaded initiatives for optimizing operational and cost metrics.

Monitored daily, weekly, and monthly targets as SLA point of contact for PQ.

Drove initiatives for Perfect Order Experience and conducted MGHD training sessions.

Managed quarterly operational strategies and facilitated weekly business reviews.

Piloted training for ILAC Tool, RACERX UAT, and PARAGON tool.

Expanded ILAC process implementation across IN and EU marketplaces.

Achieved 48% reduction in bin check tickets through KAIZEN event.

Managed escalations at VP level to streamline Gating process.

Mentored 15-20 Amazon Associates to enhance skill sets and performance.

Drove operational excellence through targeted process improvements.

Conducted performance reviews and audits of seller interactions to ensure compliance.

Coordinated cross-functional collaboration among multiple departments to achieve goals.

Conducted seller interaction audits to assess compliance and effectiveness.

Managed cross-functional coordination across multiple departments for streamlined operations.