Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Virupaksha T

Bengaluru

Summary

Accomplished Subject Matter Expert with extensive experience in delivering insights and solutions for complex problems. Strong analytical and communication skills enable effective collaboration and innovation across teams. Proven history of improving processes and driving team productivity, contributing to overall business success. Successful in leading teams to achieve strategic goals while adhering to high standards of professionalism.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Subject Matter Expert

Cognizant Technology Solution Ltd
Bengaluru
03.2023 - Current
  • Facilitated training sessions for new employees on company policies and procedures.
  • Created detailed reports on project progress and metrics for stakeholder review.
  • Conducted root cause analysis, delivering feedback to enhance performance quality.
  • Generated feasible automation scenarios to improve project efficiency.
  • Prepared weekly dashboards on team performance metrics.
  • Initiated updates, calibration meetings, and error sessions to foster process improvement.
  • Proactively managed team reports and status updates for stakeholders and leads.
  • Applied seven QC tools to minimize internal and external defects, reducing rework costs.

Executive Service Quality - Capability Development

FirstSource Solutions Limited
Bengaluru
12.2021 - 08.2022
  • Facilitated regular meetings with senior management to strengthen strategic alignment.
  • Elevated customer service levels through targeted organizational initiatives.
  • Managed time efficiently, ensuring task completion and adherence to deadlines.
  • Collaborated in team settings to enhance overall workplace productivity.
  • Engaged customers using strong interpersonal skills to build lasting relationships.
  • Monitored new joiners, providing education to improve performance and integration.
  • Supervised a team of 25 members, tracking attendance and performance metrics during training.

Senior Process Executive

Cognizant Technology Solutions India Limited
Bengaluru
10.2017 - 04.2021
  • Developed and maintained process documentation, including flowcharts and procedure manuals.
  • Facilitated cross-functional meetings to align teams on process improvements.
  • Assessed customer feedback to identify issues and implement corrective actions.
  • Conducted comprehensive audits to pinpoint improvement areas and reduce costs.
  • Established quality control measures to minimize errors and boost efficiency.
  • Mentored newly hired employees to enhance knowledge transfer and integration.
  • Delegated tasks to staff while setting priorities and objectives.
  • Provided support to colleagues to foster a collaborative environment.

Senior Process Consultant

Hinduja Global Solutions Limited
Bengaluru
06.2007 - 10.2017
  • Led 20-member team to enhance efficiency through inventory management and process knowledge tests.
  • Identified and documented business processes, procedures, and workflows for clarity.
  • Managed stakeholder expectations throughout development cycle of process improvements.
  • Ensured timely completion of tasks by effectively managing time and deadlines.
  • Conducted understanding tests to boost individual process knowledge among team members.
  • Implemented internal auditing system to minimize external defects impacting performance.
  • Initiated daily error-sharing sessions to reduce errors and elevate project quality.

Education

Bachelor of Arts - English Literature

Sree Siddaganga Arts College, Bangalore
Tumkur
10-2001

Skills

  • Project management
  • Team leadership
  • Crisis resolution
  • Data analysis
  • Root cause identification
  • Employee training and development
  • Performance evaluation
  • Error reduction strategies
  • Collaborative teamwork
  • Idea generation
  • Inventory oversight
  • Process enhancement

Accomplishments

  • Received Spotlight reward for generating ideas for process automation
  • Received Best Performer, Unicorn awards for three quarters
  • Rewarded Top Gun award for maintaining consistency in quality and productivity
  • Received appreciation emails from the clients for handling escalated and appeal claims

Certification

  • Completed and certified for Green and White Belt for Lean Six Sigma courses through LinkedIn
  • Completed courses on software testing at QSpider Institute
  • Completed the Medical Coding course through the Infometiz Institute

Timeline

Subject Matter Expert

Cognizant Technology Solution Ltd
03.2023 - Current

Executive Service Quality - Capability Development

FirstSource Solutions Limited
12.2021 - 08.2022

Senior Process Executive

Cognizant Technology Solutions India Limited
10.2017 - 04.2021

Senior Process Consultant

Hinduja Global Solutions Limited
06.2007 - 10.2017

Bachelor of Arts - English Literature

Sree Siddaganga Arts College, Bangalore

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Virupaksha T