JIRA, Mondaycom, Confluence, Project Management Tools, Microsoft Office, Power BI, SQL
Vishakha Bhati
Certified Scrum Master
Jaipur,RJ
Summary
Scrum Master with 8 years of progressive experience, including 5+ years leading Agile teams in global environments. Managing Agile delivery across cross-functional teams, driving measurable improvements in velocity, team efficiency, and stakeholder satisfaction. Experienced in Agile transformation, cloud product delivery, and tools like Jira, Confluence, and Azure DevOps.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Agile Scrum Master
Teleperformance
03.2025 - 03.2026
- Directing entire facets of activities of Project Portfolio Mgmt. for 10-12 high-value accounts, entailing multiple applications on Customer One with 8 - 10 members team, ensuring maximum customer satisfaction and retention
- Following Agile, Iterative & Scrum Methodologies to improve communications & provide more transparency across the departments (Engineering, Product Management & Business) and to obtain great business value with short turnaround
- Working closely with Product Owners to prioritize and refine the product backlog, ensuring that the team was always working on the highest-value features. Assist RTEs to facilitate PI events
- Managing Change Requests by creating dynamic list of the features as per clients’ needs; enabling the team to respond effectively to changing project requirements by ensuring flexibility in planning and prioritization
- Using widely successful Agile techniques: User Stories, TDD, Continuous Integration, Refactoring, Continuous Deployment, Pairing, and other methodologies
- Leading daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring all team members are aligned & committed to sprint goals
- Providing ongoing training & coaching to Scrum teams on Agile principles & methodologies, fostering a culture of continuous improvement and self-organization
- Tracking key metrics such as team velocity, sprint burndown, and cycle time to assess team performance, identify areas for improvement, and report progress to stakeholders
- Assisting in planning and coordinating release activities, ensuring that all deliverables are ready for deployment according to the release schedule
- Good understanding of the entire software development lifecycle and delivery of multi-disciplinary projects.
Agile Project Manager
QDegrees Services
01.2024 - 08.2024
- Gathered & analysed requirements of clients, and performed research on the best methods of implementing the requirements, curated technical documentation to support delivery & maintenance to ensure maximum client satisfaction
- Worked in close coordination with other stakeholders/clients; managed project planning, estimated resources, defined & obtained approvals on project deadlines for project delivery
- Resolved development challenges and made architectural decisions by understanding the larger project picture
- Maintained a consistent sprint completion rate across all projects by managing team capacity, facilitating daily stand-ups, and ensuring clear and achievable sprint goals
- Actively promoted transparent communication & collaboration between development, design, and QA teams, resulting in smoother project execution
- Set up best practices to drive adoption of these best practices around quality & performance
Scrum Master
Sutherland Global Service
03.2023 - 07.2023
- Worked for D2C brands implementation project on E-commerce platform Shopify by following Agile / Scrum methodologies
- Participated in end-to-end project management lifecycle, analysed the project scope, gathered client requirements, created BRD/FRD and UAT documents, and delivered all projects on time and within budget
- Generated and shared project status and updates with project management leaders revolving around budget utilization, status on Dev/SIT/UAT, resource utilization, escalations, and key highlights
- Gained comprehensive knowledge and working experience on Agile project management practices across the e-commerce development team, reducing project timelines and improving team collaboration
- Facilitated Sprint planning & Scrum ceremonies that identified bottlenecks in the delivery process, leading to improvement in delivery efficiency and reducing turnaround time
- Provided training and mentorship to newly formed Scrum teams, helping them achieve self-organization and continuous delivery, leading to a 30% reduction in onboarding time for new projects.
- Worked extensively on CRM tools for operations like MailChimp, Zoho, Excel, JIRA , Trello, Monday.com, Asana, GitHub, Marketing Automation tools like Klaviyo & Data and Analytics on Google GA
Project Lead
Teleperformance
12.2021 - 03.2023
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Experienced working with US customers and vendors on technology and product-based partnerships.
- Identified and mitigated potential project risks, reducing delays by 35% and ensuring compliance with industry standards.
- Led cross-functional teams to successful project completions, fostering collaborative work environment.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
Technical Process Executive
Teleperformance
05.2019 - 12.2021
- Successfully handled & resolved all technical issues and problems by effectively conducting RCA & Why-Why Analysis, rendered remote & virtual support to customers, reducing resolution time significantly & improving customer satisfaction.
- Collaborated with cross-functional teams to develop and implement solutions for recurring technical problems, decreasing the volume of repeat support tickets.
- Acted as an escalation point, showcased excellent product knowledge & problem-solving skills in solving complex technical inquiries
Product Support Executive
Spring S Technologies
09.2016 - 04.2019
- Designed custom dashboards for tracking key metrics across various departments, increasing transparency in performance evaluation efforts.
- Increased collaboration between departments by developing cross-functional data sharing procedures, resulting in more informed decisionmaking.
- Created comprehensive documentation for business processes, enhancing overall organizational efficiency and knowledge sharing.
- Streamlined reporting methods by automating data collection and analysis procedures.
Education
BBA - Marketing And Finance
Calcutta University
KolkataMaster of Arts - Economics
MGSU
Bikaner 04.2001 -
Skills
Agile, sprint and scrum methodologies
Sprint Planning, Retrospective, Review
Incident Problem and Change management
Risk Mitigation and Threat assessment
Continuous Integration and Continuous Delivery
Product Prioritization and Backlog Grooming
Software
Certification
Certified Scrum Master, Scrum Alliance, 09/2024
Timeline
Agile Scrum Master
Teleperformance
03.2025 - 03.2026
Certified Scrum Master, Scrum Alliance, 09/2024
09-2024
Agile Project Manager
QDegrees Services
01.2024 - 08.2024
Scrum Master
Sutherland Global Service
03.2023 - 07.2023
Project Lead
Teleperformance
12.2021 - 03.2023
Technical Process Executive
Teleperformance
05.2019 - 12.2021
Product Support Executive
Spring S Technologies
09.2016 - 04.2019
Master of Arts - Economics
MGSU
04.2001 -
BBA - Marketing And Finance
Calcutta University