Summary
Overview
Work History
Education
Skills
Additionalresponsibilities
Languages
Awards
Websites
Timeline
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Vishakha Kumari

Vishakha Kumari

Bangalore

Summary

With Over 4 years of experience, I bring a wealth of expertise in industries such as Payment and Credit Risk. Processing effective organizational skills and excellent working knowledge and having commitment to keep up to date with the latest developments.

Overview

4
4
years of professional experience

Work History

Investigation Specialist (L-3)

Amazon
Bangalore
11.2020 - Current
  • Researches and evaluates facts surrounding customer transactions
  • Takes appropriate action on investigated transactions based on established standard operation procedures and tools
  • Documents their actions by providing detailed annotations
  • Communicates with external customers via phone or email during the investigation process
  • Communicates with internal customers and peers in person, via email, annotations, and phone during and following the investigation process
  • Understand the issue and make the best use of the available resources to resolve it
  • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standards
  • Communicate with internal and external stakeholders
  • Understand performance metrics to create an analysis for driving business goals
  • Meet predetermined and assigned productivity targets and quality standards.
  • Increased Investigations Per Hour (IPH) by 10% by implementing effective learning sessions on IPH, making a significant impact on the team’s performance.
  • Regularly performing team audits of Customer Resolution Rate(CRR) and striving to minimize controllable defects with the use of feedback and coaching mechanisms.
  • Skilled in EU and FR Stores Failed Queue, Email Queue and 2SV account recovery

Education

Masters of Business Administration -

Reva University
06.2020

Bachelor of Arts -

JD Women's College
05.2016

Class XII Higher Secondary -

Model Higher Secondary School
04.2013

Skills

  • Problem Solving
  • Critical Thinking
  • Research Skills
  • Evidence Collection
  • Microsoft Office
  • Microsoft Excel
  • Fraud Prevention
  • Risk Assessment
  • Fraud Investigation
  • Anti Money Laundering

Additionalresponsibilities

  • NPT (Non Production Time) Adherence POC
  • Leave Adherence POC
  • Fun Activity POC
  • Auditing

Languages

  • English, Fluent
  • Hindi, Native

Awards

  • Super Striker Award, Amazon, 03/2022
  • Super Striker Award, Amazon, 02/2022

Websites

Timeline

Investigation Specialist (L-3)

Amazon
11.2020 - Current

Masters of Business Administration -

Reva University

Bachelor of Arts -

JD Women's College

Class XII Higher Secondary -

Model Higher Secondary School

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Vishakha Kumari