Vishal Vishal

Results-oriented Desktop Support Engineer from last 6 months of experience in Accenture providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.

Nike Project ( Duration: 3.5 months )

• Played a pivotal role as an IT Support Specialist in the Nike project, contributing to the seamless operation of critical IT systems.
• Provided comprehensive technical assistance and troubleshooting support to ensure the uninterrupted functioning of desktops, laptops, and peripherals.
• Collaborated closely with cross-functional teams to address user concerns, resolve technical issues, and optimize IT infrastructure performance.
• Implemented proactive measures to enhance system reliability, security, and efficiency, resulting in improved productivity and user satisfaction.
• Maintained detailed documentation of support activities, including incident logs, resolutions, and system configurations, to facilitate effective tracking and reporting.

Screen Recorder Jun 2023 - Jun 2023 . 

* There are many screen recording apps for different operating systems. With the help of these screen recording apps, we can record a screen while playing a video game, composing a specific code, researching something online, and much more. 

* Screen recorder is software that captures content and activities on a computer screen. Screen recorder is useful during tasks such as creating video tutorials, recording screen content, etc. * Here we have made a screen recorder project in Python to capture our screen. We have made a GUI. 

* We are able to see previews after clicking on the preview button. By clicking the rec button the screen gets recorded and the video is saved in the particular folder. 

* This project requires good knowledge of Python programming language and cv2, numpy, tkinter, and PIL, modules as well as datetime and threading modules. The Cv2 module is used for capturing the screen.  

 Airport Network Mar 2023 - Apr 2023 

* This Project was totally based on networking. In this project, we are showing how wireless network work using the help of CISCO packets. 

* we can see how wireless networks actually work, and how messages sending from one place to another place. you can connect with servers like Google, Facebook, etc. 

 Office Network Mar 2023 - Mar 2023 

* This Project is totally based on networking. In this project, we are showing how wireless network work using the help of CISCO packets.  

* We are showing how different states are connected with Main Headquarters and which state has the authority to access full Information and which state has not had access to single information.

Hardware Troubleshooting:

• Ability to diagnose and resolve hardware issues on desktops, laptops, printers, and other peripherals.
• Software Installation and Configuration: Proficiency in installing, configuring, and updating operating systems and software applications.
• Network Troubleshooting: Knowledge of TCP/IP, DHCP, DNS, and other networking protocols to troubleshoot network connectivity issues.
• Remote Desktop Support: Experience in providing remote assistance to users using tools like Remote Desktop Protocol (RDP) or TeamViewer.
• Active Directory Administration: Familiarity with managing user accounts, groups, and permissions in Active Directory environments.
• Endpoint Security: Understanding of antivirus software, firewalls, and endpoint protection tools to ensure system security.
• System Imaging and Deployment: Experience in creating and deploying system images using tools like Microsoft Deployment Toolkit (MDT) or Symantec Ghost.
• Backup and Recovery: Proficient in data backup procedures and disaster recovery solutions to protect against data loss.
• Mobile Device Management (MDM): Knowledge of managing mobile devices and enforcing security policies using MDM platforms like MobileIron or AirWatch.
• Documentation and Reporting: Ability to maintain accurate records, document procedures, and generate reports for IT activities and incidents.