vishal Anand
Kanpur Nagar
Summary
Manages customer relationships through consultative sales and tailored itinerary planning that drives conversions and repeat business. Achieves and exceeds sales targets through upselling, cross-selling and effective objection handling. Uses market awareness to refine selling approaches and support revenue growth.
Overview
18
18
years of professional experience
Work History
Holiday Consultant
Karma Group
National And International
08.2021 - Current
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
- Promoted, upsold, and cross-sold products and services to current and potential clients, enhancing customer engagement.
- Managed customer relationships using consultative sales techniques to exceed individual sales goals.
- Addressed and resolved customer objections effectively during sales interactions. to maximise conversions.
- Studied competitors to develop innovative selling strategies.
Teacher of Mathematics in Secondary Schools
Archive Academy School
Kanpur Nagar, Uttar Pradesh
05.2015 - 08.2021
- Developed innovative mathematics lessons that promoted deeper understanding and mastery of mathematical concepts.
- Planned and prepared high-quality lessons, engaging and motivating students to maximise learning potential.
- Established classroom environment that fostered student engagement and improved outcomes.
Service Advisor
Mahindra And Mahindra
Kanpur Nagar, Uttar Pradesh
12.2011 - 10.2015
- Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
- Built exceptional customer satisfaction by delivering friendly service.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
- Contributed to business growth by confirming that customers were satisfied with service and quality.
Sales Manager
Mac Donald's
Kanpur Nagar, Uttar Pradesh
06.2010 - 11.2011
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Produced clean, error-free newsletters and social media posts to share current sales information.
Sales and Customer Service Representative
Mac Donald's Family Restaurant
Kanpur Nagar, Uttar Pradesh
01.2009 - 06.2010
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Communicated promotions and special offers, contributing to increased sales and enhanced customer engagement.
- Resolved customer complaints efficiently, delivering satisfactory solutions that improved overall customer experience.
- Assessed customer needs through consultations, recommending tailored products that met specific requirements.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
Bachelor of Education - Teaching
Bansi College of Education
Bithoor, Kanpur01-2014
Bachelor of Science - Mathematics
Chhatrapati Shahu Ji Maharaj University
Kanpur, IN-UP01-2008
Skills
- Advisory sales
- Upselling strategies
- Sales strategy development
- Client management
- Client relationship management
- Issue resolution
- Effective communication
- Travel planning
Timeline
Holiday Consultant
Karma Group
08.2021 - Current
Teacher of Mathematics in Secondary Schools
Archive Academy School
05.2015 - 08.2021
Service Advisor
Mahindra And Mahindra
12.2011 - 10.2015
Sales Manager
Mac Donald's
06.2010 - 11.2011
Sales and Customer Service Representative
Mac Donald's Family Restaurant
01.2009 - 06.2010
Bachelor of Education - Teaching
Bansi College of Education
Bachelor of Science - Mathematics
Chhatrapati Shahu Ji Maharaj University