Vishal Bhatia
Jaipur
Summary
Assistant Manager with proven expertise in order-to-cash operations and billing management at GENPACT. Achievements include substantial productivity improvements and decreased DSO through strategic team leadership and process optimization. Strong analytical capabilities and dedication to operational excellence enhance mentoring and training programs.
Overview
11
11
years of professional experience
Work History
Assistant Manager – Large Risk Billing & Collections
GENPACT
Jaipur
09.2024 - Current
- Promoted to Assistant Manager in September 2024 due to exceptional performance and leadership skills.
- Managed high-impact customer and management-level escalations, ensuring prompt resolutions.
- Provided daily oversight and guidance to junior team members across operations.
- Supported development of operational strategies to enhance productivity and SLA adherence.
- Mentored newly hired employees, facilitating quicker operational readiness.
- Coordinated with cross-functional teams to ensure smooth order-to-cash (O2C) operations.
Management Trainee – Large Risk Billing & Collections
GENPACT
Jaipur
10.2021 - 09.2024
- Promoted to Management Trainee in October 2021
- Conducted unapplied cash and open receivables audits for the entire team
- Played a key role in training and mentoring new hires for operational readiness
- Supported day-to-day billing and collections operations while handling complex cases
Process Developer – Large Risk Billing & Collections
GENPACT
Jaipur
04.2019 - 10.2021
- Followed up with policyholders regarding outstanding invoice payments.
- Processed cash applications and disbursements through thorough research and identification.
- Resolved misapplied and unidentified cash via detailed analysis and coordination.
- Managed account balancing, reconciliations, and deductions to ensure accurate accounts receivable.
- Addressed inquiries from policyholders on billing, invoicing, and payment issues.
- Updated billing systems according to client agreements and business controls.
Process Developer – Mortgage Services
GENPACT
Jaipur
05.2018 - 04.2019
- Verified income, assets, and liabilities for high-value mortgage applications to ensure compliance with standards.
- Coordinated with credit teams to expedite requests and process policy waivers efficiently.
- Conducted meticulous accuracy checks to maintain adherence to banking standards.
Quality Analyst / Fraud Analyst – Amazon Seller Support (Europe)
TELEPERFORMANCE
Jaipur
08.2017 - 02.2018
- Promoted to Quality Analyst in Aug 2017, enhancing team performance and compliance standards.
- Executed audits of seller communications, ensuring adherence to policy and quality benchmarks.
- Coached associates by providing structured feedback aimed at improving overall performance.
- Conducted training sessions for new hires, facilitating effective onboarding processes.
- Participated in weekly stakeholder reviews to align objectives and strategies.
- Investigated suspicious seller activities, generating detailed reports based on comprehensive case analyses.
- Initiated process improvement project that increased seller contact capture and revenue generation.
Seller Support Associate – Amazon Seller Support (Europe)
TELEPERFORMANCE
Jaipur
02.2016 - 08.2017
- Assisted sellers across Europe through email and calls, resolving account-related issues.
- Demonstrated strong expertise in Fulfilment by Amazon (FBA) and Marketplace operations.
- Achieved Certificate of Recognition for consistently obtaining high positive ratings.
- Provided guidance as Subject Matter Expert to 10 associates during each shift.
Field Operations Engineer
ESSAR OIL LIMITED
Jamnagar
08.2014 - 04.2015
- Deployed in Hydrogen Manufacturing Unit with capacity of 130,000 Nm³/hr.
- Conducted field troubleshooting to resolve process issues efficiently.
- Maintained plant processes to ensure operational continuity and safety compliance.
Education
Bachelor of Technology (B.Tech) - Chemical Engineering
Nirma University
Ahmedabad, Gujarat01-2014
Senior Secondary (Class XII) -
The Indian High School
Dubai, U.A.E.01-2010
Secondary (Class X) -
The Indian High School
Dubai, U.A.E.01-2008
Skills
- Order-to-cash operations
- Billing and collections
- Customer service
- Mortgage banking
- E-commerce support
- DSO reduction
- Cash management
- Stakeholder management
- Team leadership
- Process improvement
- Microsoft Excel and Word
- Presentation skills
- Operational strategy
- Cross-functional coordination
- Auditing and compliance
- Mentorship and training
- Problem solving
- Effective communication
Awards
- Achieved multiple promotions at Genpact, reflecting consistent high performance, strong ownership, and demonstrated leadership across Order-to-Cash operations.
- Felicitated with the Genpact Silver Award (12/01/25) for outstanding contribution to process performance and operational excellence.
- Received multiple Genpact and client recognitions over the years, including Bronze and Spot Awards, for sustained contributions to operational efficiency and delivery excellence.
- Played a key role in a high-impact AR reduction initiative in the year 2025, reducing the 90+ days AR bucket by nearly 70%, bringing balances down from USD 10M to approximately USD 3.2M through effective strategies and process interventions.
- Awarded Certificate of Recognition at Amazon Seller Support for sustained high performance, strong quality adherence, and customer satisfaction scores consistently above 95%.
- Serving as a Subject Matter Expert (SME), providing continuous support, guidance, and mentoring based on strong process knowledge and reliability; currently supporting a team of 13 collectors.
- Conceptualized and proposed an Agentic AI–based automation solution for billing and collections workflows, focused on reducing manual effort, improving turnaround time, and strengthening SLA performance; the concept was recognized among the top 1,400 ideas globally with a potential savings of 16 FTEs.
- Submitted multiple Lean and process improvement initiatives, including the concept of an automated Outlook inbox management tool to segregate invoice copies (zero and non-zero balance), significantly reducing manual handling effort.
- Contributed to the design and development of an automated follow-up email solution for overdue invoices and unapplied cash, improving follow-up consistency and turnaround time.
- Genpact Green Belt Certified (2024) for successfully developing and deploying solutions to control unapplied cash in the 90+ days AR bucket, delivering a business impact of USD 4,000.
Hobbies and Interests
- Following current affairs and geopolitical developments
- Reading fiction and non-fiction literature
- Watching anime and educational content on digital platforms
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief
Place: Jaipur
Date: Jan 1, 2026
Vishal Bhatia
Timeline
Assistant Manager – Large Risk Billing & Collections
GENPACT
09.2024 - Current
Management Trainee – Large Risk Billing & Collections
GENPACT
10.2021 - 09.2024
Process Developer – Large Risk Billing & Collections
GENPACT
04.2019 - 10.2021
Process Developer – Mortgage Services
GENPACT
05.2018 - 04.2019
Quality Analyst / Fraud Analyst – Amazon Seller Support (Europe)
TELEPERFORMANCE
08.2017 - 02.2018
Seller Support Associate – Amazon Seller Support (Europe)
TELEPERFORMANCE
02.2016 - 08.2017
Field Operations Engineer
ESSAR OIL LIMITED
08.2014 - 04.2015
Bachelor of Technology (B.Tech) - Chemical Engineering
Nirma University
Senior Secondary (Class XII) -
The Indian High School
Secondary (Class X) -
The Indian High School