Vishal Dedge
Group Manager / Senior Manager
Pune,MH
Summary
Senior operations leader with over 15 years of experience in Property & Casualty (P&C;) insurance, ESG operations, and large-scale business operations. Proven expertise in leading multi-location teams of 160+ FTEs, owning end-to-end claims delivery, driving P&L; performance, and partnering with global clients on governance, transformation, and continuous improvement initiatives. Recognized for people leadership, operational excellence, and delivery of measurable business outcomes through automation, Lean Six Sigma, and digital transformation.
Overview
16
16
years of professional experience
Work History
Group Manager / Senior Manager – Business Operations
WNS Global Services
03.2025 - Current
- Provide strategic and operational leadership for large-scale insurance operations with a direct and indirect span of control of 160+ professionals across multiple functions
- Own end-to-end delivery of P&C; claims operations (FNOL to settlement & closure), ensuring adherence to contractual SLAs, regulatory compliance, quality benchmarks, and turnaround time targets
- Serve as the primary client partner, leading governance forums, executive business reviews, performance discussions, and continuous improvement roadmaps
- Drive financial performance and P&L; outcomes through workforce planning, productivity optimization, cost governance, forecasting accuracy, and margin enhancement initiatives
- Lead operational excellence and performance management by embedding data-driven decision-making and KPI governance across teams
- Build leadership depth and succession readiness through structured coaching, mentoring, talent reviews, and development of high-potential leaders
- Champion enterprise-level transformation initiatives including automation, process re-engineering, and digital tool adoption to improve scalability, efficiency, and client outcomes
- Partner with Quality, Compliance, Technology, HR, and Finance to deliver sustainable, compliant, and scalable operating models
Project Manager – Operations (ESG)
SG Analytics
09.2022 - 03.2025
- Led global ESG operations aligned with leading industry and regulatory frameworks, ensuring high standards of data quality, transparency, governance, and measurable impact
- Managed cross-functional delivery and support teams, driving performance against defined KPIs, quality benchmarks, and financial targets
- Strengthened client partnerships through proactive stakeholder communication, issue resolution, and delivery of value-added insights and performance narratives
- Implemented workforce management, MIS, and risk mitigation frameworks to enable scalable growth, operational resilience, and consistent delivery outcomes
- Established operational governance and controls to support compliance, audit readiness, and sustained ESG performance excellence
Operations Manager – Business Operations
EXL Services
04.2013 - 08.2022
- Managed complex P&C; insurance operations with full accountability for service delivery, quality, regulatory compliance, revenue protection, and people leadership across multiple locations
- Led large, multi-site teams with focus on employee engagement, retention, performance management, and leadership development
- Partnered with global clients on process optimization, automation initiatives, and transformation programs delivering measurable business impact
- Played a key role in operational governance, continuous improvement programs, and risk mitigation initiatives
- Served as Project Manager for the RFH (Return from Home) initiative across Pune and Noida, ensuring zero disruption to client service delivery
- Enabled and executed Work-from-Home operating models during the pandemic, aligning infrastructure, controls, and workforce readiness to client and regulatory requirements
- Led client requirement mapping and implementation of operating processes aligned to SOPs, operating manuals, SLAs, and contractual guidelines
Senior Executive – Insurance Operations
WNS Global Services
06.2010 - 01.2013
- Supported UK insurance clients in premium accounting, broker management, reconciliations, and escalations; built strong foundations in insurance operations, performance management, and stakeholder coordination.
Education
Bachelor of Commerce - Banking & Finance
01.2008
Skills
P&L; and Financial Management – Budgeting, forecasting, cost optimization, margin improvement
Client Partnership & Executive Governance – Strategic relationship management and performance reviews
End-to-End P&C; Claims Management – FNOL through settlement & closure
Large-Scale People Leadership – Multi-layered teams of 160 FTEs
Process Excellence & Lean Operations – Continuous improvement and automation enablement
Digital Transformation & Technology Adoption – Scalable operating models
Contract, SLA & Compliance Management – Global delivery environments
Risk Management & Business Continuity Planning – Operational resilience and governance
Executive Communication & Stakeholder Influence
Timeline
Group Manager / Senior Manager – Business Operations
WNS Global Services
03.2025 - Current
Project Manager – Operations (ESG)
SG Analytics
09.2022 - 03.2025
Operations Manager – Business Operations
EXL Services
04.2013 - 08.2022
Senior Executive – Insurance Operations
WNS Global Services
06.2010 - 01.2013
Bachelor of Commerce - Banking & Finance
LEADERSHIP IMPACT & RECOGNITION
Consistently recognized for people leadership, operational excellence, and strong client partnerships contributing to sustained account stability and growth, Successfully developed and promoted multiple leaders through structured succession planning, coaching, and career progression frameworks, Led a large-scale business continuity program enabling seamless remote operations for 150+ employees with zero productivity loss, Recipient of the CEO Award for building a high-performance, collaborative team culture, improving employee retention by 12% over two years, Spearheaded a Lean Six Sigma Green Belt project reducing claims closure cycle time from 136 days to 98 days (28% improvement) and increasing customer satisfaction by 15%, Completed Lean Six Sigma Black Belt project training and currently leading a process excellence initiative targeting 20% defect reduction using advanced analytics