Summary
Overview
Work History
Education
Skills
Certification
Interests
tech-savvy
Timeline
Generic

Vishal gupta

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Associate Service Consultant

Policy Bazaar
11.2023 - 02.2024
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.


Senior Customer Care Executive

FIS
6 2023 - 9 2023
  • Collaborated with company managers and stakeholders to conduct comprehensive analysis of business processes
  • Cross-trained and backed up other customer service managers.
  • Utilized data analysis tools to identify trends in customer feedback, driving continuous improvement efforts.

Support Executive

Flipkart
06.2022 - 02.2023
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Provided expert guidance on product features and functionality, enabling customers to utilize solutions more effectively.

Data Manager

New Delhi scale works
05.2020 - 02.2021
  • Manager master data, including creation, updates and deletion
  • Developing financial reports and analyzing them
  • Mining data from primary and secondary data sources
  • Managing all digital activities like billing.

Education

Bachelor of Science - Computer Application

Sabarmati University
Ahemdabad
04.2001 - 2020.04

12th -

Andhra Education Society
Delhi
04.2001 - 2017.04

10th - Commerce

Andhra Education Society School
Delhi, India
04.2001 - 2014.04

Skills

  • English
  • Hindi
  • Call Control
  • Power BI Skills
  • Power BI Integration
  • Data Analysis
  • Data visualizations

Certification

Sql

Interests

Technology blogs

Current affairs

tech-savvy

interest to know about in the field of technology and how it make my easy and beneficial

Timeline

Sql

03-2024

Associate Service Consultant

Policy Bazaar
11.2023 - 02.2024

Support Executive

Flipkart
06.2022 - 02.2023

Data Manager

New Delhi scale works
05.2020 - 02.2021

Bachelor of Science - Computer Application

Sabarmati University
04.2001 - 2020.04

12th -

Andhra Education Society
04.2001 - 2017.04

10th - Commerce

Andhra Education Society School
04.2001 - 2014.04

Senior Customer Care Executive

FIS
6 2023 - 9 2023
Vishal gupta