Summary
Overview
Work History
Education
Skills
Personal Information
Professional Highlights
Languages
Accomplishments
Timeline
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Vishal Lal

Vishal Lal

New Delhi

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success

Overview

9
9
years of professional experience

Work History

Senior Team Leader - MIS

Megamind Consultants
New Delhi
03.2025 - 08.2025
  • Led a team of MIS executives, ensuring timely and accurate reporting for management.
  • Designed and maintained dashboards for performance tracking using Advanced Excel.
  • Automated repetitive reporting tasks, reducing manual effort and saving team hours.
  • Ensured data accuracy and integrity across multiple reports by implementing validation checks.
  • Supported management with ad-hoc analysis and insights for decision-making.

Asst. Executive – C.S. → Team Leader – Operations

Ienergizer IT Services Pvt ltd
Noida
04.2017 - 02.2025
  • Joined as Assistant Executive – Customer Service in Apr 2017 and promoted to Team Leader – Operations (Backend) due to consistent performance.
  • Led backend operations for Carrier Midea India process, managing team KPIs, SLA compliance, and reporting.
  • Prepared MIS reports, monitored team productivity, and ensured timely issue resolution for smooth process delivery.
  • Conducted training, coaching, and feedback sessions to improve team efficiency and reduce escalations.

Asst. Executive C.S.

FIS Global Solutions
11.2016 - 03.2017
  • Entered and updated customer information in database systems.
  • Verified data accuracy and corrected discrepancies in records.
  • Managed incoming documents and organized files for easy retrieval.

Education

Bachelor of Arts - Sociology + Political Science

Subharti University
Meerut
06.2023

12th -

Chowgule Public School (CBSE)
Delhi
03.2013

10th -

Bapu Adarsh Vidhyalaya (CBSE)
Delhi
03.2011

Skills

  • Advanced Excel & Data Analysis
  • Reports distribution & Relationship building
  • MIS & Reporting Management
  • Process Automation & Data Accuracy
  • Problem Solving & Decision Support
  • Team Leadership & Stakeholder Management

Personal Information

  • Date of Birth: 07-12-95
  • Marital Status: Married

Professional Highlights

  • 8+ years of experience in MIS, Reporting, and Backend Operations across leading organizations.
  • Proven expertise in Advanced Excel, Power BI, and process automation, reducing manual efforts and improving efficiency.
  • Strong track record of leading teams, monitoring performance, and ensuring SLA/KPI compliance.
  • Recognized with a Loyalty Certificate for 5+ years of dedicated service at iEnergizer Pvt. Ltd.
  • Skilled in stakeholder management, data analysis, and decision support for business growth.

Languages

Hindi
First Language
English
Elementary (A2)
A2
Gujarati
Advanced (C1)
C1

Accomplishments

  • Awarded Loyalty Certificate at iEnergizer Pvt. Ltd. for over 5 years of dedicated service and consistent performance.

Timeline

Senior Team Leader - MIS

Megamind Consultants
03.2025 - 08.2025

Asst. Executive – C.S. → Team Leader – Operations

Ienergizer IT Services Pvt ltd
04.2017 - 02.2025

Asst. Executive C.S.

FIS Global Solutions
11.2016 - 03.2017

Bachelor of Arts - Sociology + Political Science

Subharti University

12th -

Chowgule Public School (CBSE)

10th -

Bapu Adarsh Vidhyalaya (CBSE)

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Vishal Lal