Vishal L. Palmar
Mumbai
Summary
A seasoned Technical Delivery Manager with proven track record in leading IT projects by combining technical expertise with managerial skills to ensure projects are completed on time and within budget
Overview
23
23
years of professional experience
Work History
Technical Delivery Manager
Tata Consultancy Services Ltd.
Customer : Webster Bank,USA
01.2025 - Current
- Delivered of AI-powered chat bots as knowledge assistant using Microsoft Copilot Studio, enabling self-service access to enterprise policies and product information. Integrated SharePoint-based knowledge repositories and generative AI capabilities to deliver accurate, citation-backed responses through Microsoft Teams.
- Delivered Gen AI-powered solution to retrieve voice of customer, leveraging Claude Sonnet, AWS Bedrock and services to analyse over 10,000 unstructured call transcripts daily, automatically classifying interactions, generating summaries, inferring sentiment and recommending next-best actions.
Technical Delivery Manager
Tata Consultancy Services Ltd.
Customer : Webster Bank,USA
04.2023 - 12.2024
- Led end-to-end delivery of UI-driven automation with Python for automating user access de-provisioning post termination for a commercial American Bank
- Developed and deployed 50+ scalable Python automation scripts, reducing manual processing time by 70% and eliminating human error in user deprovisioning process
IT Service Delivery Manager
Tata Consultancy Services
Customer : ING Bank, Netherlands
01.2020 - 03.2023
- Led a 70-member engagement in the Wholesale Banking domain. Managed end-to-end service delivery while maintaining high service quality and adherence to Service Level Agreements (SLAs).
- Led cross-functional teams using Agile Spotify model, monitored service performance, managed stakeholder communications, drove continuous service improvements, and ensured seamless service delivery throughout the entire service lifecycle
Project Manager
Tata Consultancy Services Ltd.
Customer : ING, Netherlands
06.2017 - 12.2019
- Led the end-to-end delivery of a complex database migration project, successfully migrating from Sybase database of around 1.5 TB volume to Oracle 12c, ensuring minimal downtime and seamless business continuity.
- Managed the migration and consolidation of relational databases, enabling the decommissioning of 4 Sybase ASE/IQ database servers, resulting in annual infrastructure cost savings of approximately USD 500K.
Prior Experience
Tata Consultancy Services & Hexaware Technologies
11.2003 - 05.2017
- Built, optimized, and maintained Hyperion Essbase multi-dimensional cubes and financial reporting models.
- Monitored daily production loads, performed maintenance, and troubleshot Hyperion cube and reporting issues.
- Served as L2/L3 escalation point, ensuring system performance, high availability, backup recovery, and issue resolution.
- Automated administrative tasks and streamlined Unix/Linux-based data workflows using shell scripting.
- Led operations support for large American consumer bank managing production stability and service delivery.
- Served as Program/Project Manager for a Payments Transformation Program in Scotland
- Developed custom financial dashboards, reporting solutions, and data extracts within the Eagle Investment Systems platform in Hexaware Technologies
Education
Mumbai University
Mumbai, IN-MHSkills
Managerial:
- Planning, Monitoring, Control and Implementation of Deliverables
- Change & Release Management
- Incident & Problem Management
- Revenue Management
- Contract & SOW Management
- Continuous Improvement
Technical:
- Python Programming (self-learning)
- Cloud : AWS services EC2, IAM, S3 , Glue , Lambda (self-learning)
- AI : Gen-AI , Ms Copilot Studio,Machine Learning , Deep Learning & NLP concepts (self-learning)
- Database : Oracle PL/SQL Programming (work
experience) - Unix : Unix Shell scripting (work experience)
- Business Intelligence Tools: Oracle Hyperion Essbase (work experience)
- VBA: Automation of excel operations , macros and programming (work experience)
Certifications
- Microsoft Github Copilot (2026 till date)
- AWS AI Practitioner (2024 till date)
- AWS Cloud Practitioner (2024 till date)
- Microsoft Azure Administrator (Dec 2022 to Dec 2024)
- PMP Certification (May 2016 to May 2022)
- Scrum Master Accredited Certification (May 2017)
- Hyperion Essbase 9.3 Developer (Nov 2008)
- Oracle Certified Associate (Oct 2004)
Recognition
- Received award for Best Process Improvement Champion in FY-2020 across BFSI Northwest Europe Business Unit Business Unit
- Received award for Best Process Improvement Champion in FY-2020 across BFSI Northwest Europe Business Unit/Geography
Timeline
Technical Delivery Manager
Tata Consultancy Services Ltd.
01.2025 - Current
Technical Delivery Manager
Tata Consultancy Services Ltd.
04.2023 - 12.2024
IT Service Delivery Manager
Tata Consultancy Services
01.2020 - 03.2023
Project Manager
Tata Consultancy Services Ltd.
06.2017 - 12.2019
Prior Experience
Tata Consultancy Services & Hexaware Technologies
11.2003 - 05.2017
Mumbai University