Vishal Mishra
New Delhi
Summary
Experienced professional adept at efficiently managing various operational tasks, proven expertise in processing refund requests, analyzing marketing leads, and ensuring effective communication with clients. Skilled in Identifying areas for process improvement and collaborating with teams to enhance overall efficiency.
Overview
5
5
years of professional experience
Work History
Sr. Process Associate
Accenture Solutions Pvt. Ltd.
07.2022 - Current
- Manage Client level accounts regarding Order Management, Payment.
- Place order, process of order capturing, tracking, and fulfilling client orders.
- Billing disputes, processing refund, raising researching issue tickets along with addressing various other client concerns.
- Address client concerns, provide timely updates on request status, and ensure resolution.
- Escalate cases to the appropriate team of management.
- Identify complete refund cases or situation requiring additional attention.
Sr. Customer service Representative
HCL Technologies Ltd.
10.2020 - 06.2022
- Authentication and Verification of Document and Environment of Candidate before releasing Online exam.
- Troubleshooting with Candidate’s System (If facing any issue while releasing or inbetween the Exam).
- Monitoring Live sessions while Candidates are in exam.
- Process refunds accurately and efficiently, ensuring compliance with company policies.
- Demonstrated strong communication skills to effectively address client concerns and provide excellent service.
Officer Sales
Axis Bank Ltd.
11.2018 - 10.2020
- Generate lead for Current, Saving, Trust, Society Accounts.
- Input account information, Verify and update necessary documents.
- Add Value with Mutual funds, Home loan, RD, FD, Personal Loan and also additional products.
- Resolve Discrepancies and follow up on each account.
Education
Bachelor of Science - Information Technology
MSG-SKGM College of Arts, Science And Commerce
Mumbai05.2017
Skills
- Can work independently and as a part of team
- Interacting with people to share and gain knowledge
- Active listening and empathy
- Strong communication skills both verbal and written
- Time management and multi-tasking
Extracurricular Activities
- CCC (Course On Computer Concepts)
- English Typing with speed 65 WPM
- Diploma in Computer Application
Languages
- English
- Hindi
- Marathi
Timeline
Sr. Process Associate
Accenture Solutions Pvt. Ltd.
07.2022 - Current
Sr. Customer service Representative
HCL Technologies Ltd.
10.2020 - 06.2022
Officer Sales
Axis Bank Ltd.
11.2018 - 10.2020
Bachelor of Science - Information Technology
MSG-SKGM College of Arts, Science And Commerce
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