Vishal Nainani
Analyst
Delhi,DL
Summary
Looking for a job to make use of my potential and to use my knowledge and skills in the best possible way Compatibility with an organization seeking an individual with experience while doing something good for another, challenge, work, and work, and have complete involvement in the organization.
I am a highly detailed and experienced SME in Conifer US Healthcare Process. I have good amount of knowledge about CPT codes, denials, ICD-10, HIPAA, CARC & RARC codes. I provide good support to new employees and train them to work with good quality.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
4
4
Certifications
Work History
SME
Conifer US Healthcare Process
09.2018 - Current
- Conifer US Healthcare Process analysed and managed health care datasets operationally and clinically, guiding them by 50% for Conifer interventions.
- I Provide support to new employees.
- I audit their accounts regularly and provide them feedback so that they can improve their work.
- I make roadmap for defaulters and guide them through.
- I allocate accounts to the team members daily and take regular follow-up with them to make sure they will complete their targets.
Customer Service Representative
Convergys
04.2016 - 07.2018
- I provided exceptional customer service for over 20 Comcast Voice customers a day, resolving critical issues related to voicemail setup and call quality and preventing any need for escalations.
- I aided from 40 and above customers daily. Alongside various technical services including internet, cable, and fax services.
Customer Service Representative
Wipro
11.2013 - 03.2016
- Provided customer technical support and assistance for HP Voice Process (US customers) with an average 98% first-call resolution.
- Successfully upsold HP printers and their accessories.
- Taught new employees and assisted with billing questions, activations, and troubleshooting. Resulting in a 25% decrease in repeat calls.
Education
Bachelor of Commerce (B. Com) -
SOL – Delhi University
High School - undefined
G.H.P.S.
Skills
Revenue cycle management
Certification
Power BI – Full Course
Accomplishments
- Using automation to report data cuts down on people doing the work by 30% and leads to more accurate results.
- Developed more than 50 dashboards that senior leadership used in real time to make decisions.
- Always achieved outstanding results in my position with 100% quality.
Timeline
SME
Conifer US Healthcare Process
09.2018 - Current
Customer Service Representative
Convergys
04.2016 - 07.2018
Customer Service Representative
Wipro
11.2013 - 03.2016
High School - undefined
G.H.P.S.
Bachelor of Commerce (B. Com) -
SOL – Delhi University
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