Cricket
Vishal Narula
German Language Expert
DELHI
Summary
Hardworking German Linguist with close to 7 years of experience maintaining vendor relationships, managing stakeholders to facilitate effective and timely operations. Seeking to offer expertise in management and hold leadership positions where I can efficiently contribute to the growth of the company with skills and abilities while learning and expanding current skill set. Respectful Procurement Specialist with understanding of supply and demand and discerning eye for inventory level evaluation. Bilingual go-getter experienced in coordinating with vendors regarding logistics.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Single Point of Contact (German) -Procure to Pay
DSM-Firmenich
03.2023 - Current
- Collaborated with cross-functional teams to ensure successful adherence of Procure To Pay SOPs by acting as the daily contact partner for all end-to-end P2P matters, serving as the liaison between requisitioners, team leads, budget holders, buyers, suppliers, and PSS Operational teams within the Global Service Center (GSC) for all three Austrian units.
- Facilitated change management efforts to drive user adoption of new Procure To Pay technologies and processes, resulting in improved efficiency and user satisfaction.
- Supported continuous improvement efforts within the Procure To Pay process to increase efficiencies and reduce operational costs.
- Coordinated with Accounts Payable department to ensure accurate invoice processing and timely payments to suppliers.
- Resolved invoicing discrepancies, effectively reducing payment delays and improving supplier relationships.
- Acted as a first point of escalation for suppliers and internal stakeholders, resolved medium to high impact complaints, including issues related to purchase orders (PO) and invoices.
- Maintained and elevated gatekeeping standards by guiding correct channel and vendor selection, provided comprehensive support for P-cards, and approved invoices.
- Delivered training sessions to German Speaker-Requisitioners (60+) and approvers to enhance their understanding of procurement processes and compliance requirements.
- Responsible for Bank Data Validation for vendors through phone calls and e-mails.
GERMAN FINOPS ASSOCIATE (AP)
PUBLICIS RE:SOURCES
7 2021 - 03.2023
- Processing Vendor Invoices upon ensuring its compliance adhering to the checklist
- Requesting means of payment at business partners with creditors
- Timely Processing of reminders from foreign/domestic business partners
- Analyzing and optimizing Process Flows.
BUSINESS OPERATIONS SPECIALIST (TRANSLATION ASSOCIATE)
AMAZON
Hyderabad
08.2019 - 07.2021
- Audited counterfeit notices (with 100% Quality for 18 months) that were auto-actioned by Project Zero Automation tool & investigated by the SPRO investigators, identified defects, highlighted trends and provided recommendations to improve the accuracy of decisions taken by the tool.
- Being QC Auditor, helped team deal with Edge Cases, mentored new hires, coached P.I.P auditors, conducted 1:1 training, thereby driving team's quality goals and brought down defects to Zero
- Besides audits, prepared WBRs, MBRs, QBRs and took charge of addressing to Stakeholder's queries and provided inputs when needed
- Apart from PZ SOP, I have been Cross-trained and contributed to other project i.e., Vendor Enforcement Policy.
CUSTOMER SERVICE ASSOCIATE & TEMPORARY QA
CONCENTRIX DAKSH SERVICES INDIA PVT. LTD.
10.2017 - 8 2019
- Responding to customer queries across EU via Mails/Chats in German & English
- Maintaining KPI, including given Productivity and Quality goals.
- Temporary QA, wherein I have driven the Team to meet their KPIs.
- Walking team through the updates on a daily cadence and providing them with necessary feedbacks.
Education
Bachelor of Commerce -
School of Open Learning, Delhi University
Delhi 01.2016 - 04.2019
Advance Diploma in German Language -
St. Stephens College, Delhi University
Delhi 01.2016 - 04.2019
Skills
MS WORD
MS POWERPOINT
MS EXCEL
MS OUTLOOK
E-procurement Systems - Ariba
Supplier Relationship Management
Supplier relationships
Project Coordination
Expertise in SAP
Learning Agility
Analytical Reasoning, Problem Solving
Accuracy and attention to details
Patience and Adaptability
Effective Communicator
Self-motivated
Creative and Optimistic
Interests
Stock Market
Music
Fitness
Languages
German
Hindi
English
Punjabi
Timeline
Single Point of Contact (German) -Procure to Pay
DSM-Firmenich
03.2023 - Current
BUSINESS OPERATIONS SPECIALIST (TRANSLATION ASSOCIATE)
AMAZON
08.2019 - 07.2021
CUSTOMER SERVICE ASSOCIATE & TEMPORARY QA
CONCENTRIX DAKSH SERVICES INDIA PVT. LTD.
10.2017 - 8 2019
Bachelor of Commerce -
School of Open Learning, Delhi University
01.2016 - 04.2019
Advance Diploma in German Language -
St. Stephens College, Delhi University
01.2016 - 04.2019
GERMAN FINOPS ASSOCIATE (AP)
PUBLICIS RE:SOURCES
7 2021 - 03.2023
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