Vishal Patil
Pune
Summary
Experienced Operations Coordinator and Quality Analyst with over 7 years in the logistics and shipping industry. Skilled in improving process, ensuring quality, and managing team performance. Effective at solving problems, overseeing sea freight booking, and maintaining clear communication between all parties involved. Committed to enhancing efficiency and customer satisfaction through continuous improvement known for strong leadership and ability to work well with others.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
Xenage Solutions pvt. ltd. (Eagle Trans shipping & logistics Limited)
Pune
04.2023 - 03.2024
- Coordinating in cross trade and transshipments with agents
- Tracking and managing the smooth flow of containers overseas
- Coordinating with shipping lines/carriers
- Coordinating inter department within organization for the smooth handling of each shipment operation
- Giving consistent feedback to the customer throughout the execution of each shipment
- Preparing booking and documentation.
- Developed relationships with customer, shipping line facilitate smooth operations.
- Solving the customer problem like: Cutoff change notifications, container late gate in, damage container issues, late doc cutoff, etc.
Senior Process Associate | Quality Analyst
Tata Consultancy Services
Pune
08.2016 - 08.2022
- Part of Centralize Quality Analyst team to maintain the error percentage to improve and sustain accuracy of the process
- Preparing and presenting multiple reports on weekly and monthly basis to showcase the accuracy trend
- Investigate root causes of process, procedures and individual, and work with senior and team members to agree upon corrective action to improve process quality
- Led a team of process associates to achieve and exceed performance metrics and KPIs, while ensuring adherence to quality standards and compliance requirements
- Conducting daily, weekly and monthly mentor - mentee and knowledge sharing session with team and process associate and developed and implemented process documentation and training materials to ensure consistency and accuracy in process execution across the teams
- Proactively participated in DRM and MRM to make recommendation on how to enhance process, customer satisfaction, and improve operational effectiveness and efficiency.
Education
Bachelor of Science - Chemistry
Savitribai Phule Pune University
Pune06-2016
Skills
- Process Improvement
- Problem Solving
- Communication Skills
- Time Management
- Attention to Detail
- Teamwork
- Analytical Thinking
- Leadership
Languages
- English
- Hindi
- Marathi
Awards
- Star Performance Awards
- Service and Commitment award
Accomplishments
Lean six sigma - Project of Lean six sigma (green belt) on "Internal accuracy - Error Reductions CTQ Parties customer address" - This project helps to improve the accuracy of customer data and reduce the error.
Timeline
Operations Coordinator
Xenage Solutions pvt. ltd. (Eagle Trans shipping & logistics Limited)
04.2023 - 03.2024
Senior Process Associate | Quality Analyst
Tata Consultancy Services
08.2016 - 08.2022
Bachelor of Science - Chemistry
Savitribai Phule Pune University
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