Vishal Sain
Jodhpur
Summary
Driven professional offering experience and extensive knowledge in power systems analysis, operations, protection and controls. Strong technical and systematic aptitude with first-class talents for analyzing, coordinating and synthesizing data. Focus on accuracy and self-monitoring to prevent or correct issues swiftly for ideal project outcomes.
Overview
8
8
years of professional experience
Work History
Senior Technical Support Executive
ReliableSoft Technologies Private Limited
08.2018 - Current
- Providing technical support to the clients
- Utilized defect tracking systems such as JIRA to document, prioritize and track defects reported by users during testing cycles.
- Performed functional, regression testing on web-based applications.
- Knowledge of CAS (Conditional Access System), Headend
- Achieved timely resolution of client queries by employing Team viewer, Any Desk, and Skype software tools
- SQL installation at client's servers
- Installation of Internet Information Services at client's network
- Demonstrated proficiency in using JIRA for project management, issue tracking, and agile development
- Experienced in creating and managing tasks, user stories, and sprints, as well as generating reports and collaborating with cross-functional teams using JIRA.
Sr Sales & Tech. Support Executive
Guljag Infotech
08.2017 - 07.2018
- Acquiring new clients and managing their post sales onboarding process
- Providing technical demo of the software to potential clients
- Responsible for providing technical support to multi-domain industry clients
- Resolving client queries within defined Turnaround time leveraging software's like TeamViewer, Any Desk or Skype.
Account Executive
Aadhaar Wholesale Trading & Dist.Ltd
03.2016 - 07.2017
- Support the Requisition to pay invoice processing team
- Invoice exceptions clearing
- Resolving client queries regarding overdue payments
- Quick response to query mails
- Supporting to Team members
- Payment follows up with the customers.
Education
Bachelor of Arts -
JNVU
Jodhpur, Rajasthan01-2019
Skills
- Client Management
- Manual Testing - planning, writing, executive, bugs tracking and presentation
- Technical Troubleshooting
- Proficient in utilizing JIRA for project management
- Proficient in MS Office
- Hardware & Networking Knowledge
- Basic knowledge of SQL
Language
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Senior Technical Support Executive
ReliableSoft Technologies Private Limited
08.2018 - Current
Sr Sales & Tech. Support Executive
Guljag Infotech
08.2017 - 07.2018
Account Executive
Aadhaar Wholesale Trading & Dist.Ltd
03.2016 - 07.2017
Bachelor of Arts -
JNVU
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