Vishal Sharma
New Delhi
Summary
Results-driven Senior International Travel Sales Consultant with 7+ years of experience in the travel and hospitality industry. Proven expertise in managing lodging partnerships, optimizing sales, and enhancing client satisfaction. Currently excelling as a Lodging Partner Associate 3 at Expedia, driving revenue growth and delivering exceptional travel experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lodging Partner Associate 3
Expedia Group
Gurugram
02.2024 - Current
- Effectively addressed user concerns utilizing the Salesforce integrated tool in chat and email interactions.
- Spearhead the management of key lodging partnerships, ensuring seamless integration and optimal performance within the Expedia platform.
- Develop and execute strategic plans to enhance partner engagement, drive bookings, and maximize revenue.
- Conduct in-depth market analysis to identify opportunities for growth and recommend tailored solutions to partners.
- Collaborate with cross-functional teams to deliver data-driven insights and optimize the user experience.
- Lead negotiations and contract discussions with international lodging partners, achieving favorable terms and conditions.
Sr Executive (S3)-Ops
Fareportal India Pvt Ltd
Gurugram
06.2022 - 07.2023
- Assisted passengers in selecting the most efficient routes and best available fares.
- Collaborated with clients to establish their requirements and provided guidance regarding ideal travel preferences such as destinations, transportation methods, schedules, budgets, and lodging arrangements.
- Handled booking processes and secured payments for flights, cars, and hotel accommodations.
- Successfully maintained Net Promoter Score (NPS) at 95%.
- Maintained client files by accurately entering data into software, presenting alternatives, and providing exceptional service.
Sr Sales Consultant
Zoomcar India Pvt ltd
Bengaluru
08.2020 - 02.2022
- Developed and implemented sales strategies to increase customer satisfaction.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
- Achieved daily targets with 100% quality, ensuring that all tasks were completed accurately and efficiently.
Process Associate
Interglobe Technologies - IGT
Gurugram
04.2016 - 07.2017
- Handled customer requests involving questions about reservations, booking adjustments, and various service offerings.
- Providing accurate information: Communicating information accurately to customers.
- Meeting SLAs: Providing customer service and support while meeting service level agreements (SLAs)
- Maintaining compliance: Maintaining compliance with standard operating procedures (SOPs)
- Keeping up with procedures: Maintaining accurate and updated knowledge of process procedures and systems.
Education
MBA - Human Resources Development
Sikkim Manipal University
Sikkim04-2017
BBA - Global Business & Management
Shobhit University
Meerut03-2014
Skills
- International reservations
- Regulations and compliance
- Travel Arrangements
- Exceptional customer service
- High volume environments
- Hotel Accommodations
- Data Management
- Technical Documentation and Reporting
- Problem-solving aptitude
- Technical Support and Assistance
- Adaptability
- Sales closing
- Complaint resolution
- Call Center Operations
- Professional phone voice
- Customer communications
- Payment Processing
Accomplishments
Awarded "Top Performer" in the Sr Executive S3 ops role for consistently exceeding performance metrics and client satisfaction score for the month of Dec year 2022 ( Cheapoair.ca) Fareportal India Pvt Ltd.
Certification
TICO Certified - Nov 7 - 2022
Certificate Number - T1460691
Languages
Hindi
First Language
English
Proficient (C2)
C2
Japanese
Elementary (A2)
A2
Timeline
Lodging Partner Associate 3
Expedia Group
02.2024 - Current
Sr Executive (S3)-Ops
Fareportal India Pvt Ltd
06.2022 - 07.2023
Sr Sales Consultant
Zoomcar India Pvt ltd
08.2020 - 02.2022
Process Associate
Interglobe Technologies - IGT
04.2016 - 07.2017
MBA - Human Resources Development
Sikkim Manipal University
BBA - Global Business & Management
Shobhit University
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