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Associate Principal Engineer

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With more than 5 years of expertise in the OTA sector, I have gained valuable experience in effectively handling customers and delivering prompt and satisfactory solutions. My focus has always been on efficiency and ensuring customer satisfaction. As an experienced Customer Service Specialist, I excel at prioritizing tasks and managing multiple responsibilities in a fast-paced setting. Additionally, I possess strong skills in working under pressure and adapting to new situations and challenges.

Results-driven Dispute Analyst with a strong track record of conducting comprehensive risk assessments and meticulous transaction reviews. Known for unwavering dedication to identifying and scrutinizing suspicious activities. Committed to maintaining the highest standards of integrity and professionalism, consistently delivering precise and timely outcomes in fast-paced, dynamic environments. Exceptional communication and interpersonal skills to foster productive relationships. Actively seeking a challenging role in an organization that values a strong work ethic and composed demeanor.

A goal oriented professional that is extremely motivated to develop my skills.
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Transformational Pre-Sales Leader and Solution Architect with over 18 years of experience driving revenue growth and technical innovation in high-growth environments. Proven track record of scaling high-performance organizations from the ground up, expanding teams from 3 to 30+ architects while penetrating diverse market sectors including Public Sector, Enterprise, and Digital Natives. Expert in defining operational frameworks—specifically the "3 R's" (Recruitment, Retention, Revenue)—to align technical capabilities with business goals. A strategic advisor to global stakeholders, known for building culture, ensuring customer success, and executing complex cloud transformations.

Computer Science graduate aspiring DevOps Engineer with foundational knowledge of AWS cloud services, Linux, shell scripting, and DevOps tools gained through training and projects. Capable of implementing basic cloud infrastructure and automation concepts, with a strong interest in CI/CD pipelines and cloud-native technologies. Seeking an entry-level role to apply skills and continuously upskill.

Dynamic Project Manager with 16+ years of experience across Telecom, BFSI, Market Research, and Energy Utilities. Proven expertise in streamlining operations, managing budgets, and optimizing resources to ensure seamless project delivery. Skilled in business process excellence, consulting, change management, and digital transformation, with a strong record of building client trust and long-term partnerships.

Operational Efficiency: Streamlined business processes to improve productivity and reduce costs.
Financial Management: Oversaw budgets and resource allocation to maximize ROI.
Leadership: Directed production teams, resolved challenges, and delivered projects aligned with strategic objectives.
Transformation Expertise: Led change management and digital transformation initiatives across diverse domains.
Client Engagement: Cultivated strong relationships, ensuring high satisfaction and repeat business.

Dynamic Business Analyst with a proven track record at BHAANE RETAIL PVT. LTD., excelling in problem-solving and data analysis. Leveraged advanced analytics tools to drive process improvements, enhancing operational efficiency. Skilled in project management and requirements gathering, delivering actionable insights that fostered innovation and informed decision-making.

Dynamic executive with extensive experience at Loggerhead Reciprocal Interinsurance Exchange, specializing in operational excellence and customer experience enhancement. Achieved a 15% increase in customer satisfaction through effective strategic planning and team development. Proficient in CRM implementation and promoting employee engagement, fostering a culture of continuous improvement and high performance.

Dedicated and focused employee who excels at prioritizing, planning, multi-tasking and maintaining strong attention to detail with little supervision. Organization and communication skills, strong work ethic, professional demeanor and experience working in a fast paced and highly confidential environment. Committed to providing high-quality service and developing customer relationships. Excellent system, product and technical knowledge including: Microsoft Office, Oracle, ERP/CRM, Great Plans, Zoom & phone systems, Teams and more

Humble , Ambitious , Driven , I trust my intuitions & understand how precious time is.

HIMANI DHAWAN

Summary

Overview

Work History

Process Trainer/Customer Support Supervisor

Customer Support Associate

Education

Bachelor of Commerce - Commerce

Higher Secondary (XII) - Commerce

High School (X) - Science

Skills

Timeline

Process Trainer/Customer Support Supervisor

Customer Support Associate

Bachelor of Commerce - Commerce

Higher Secondary (XII) - Commerce

High School (X) - Science

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