HIMANI DHAWAN
Process Trainer/Customer Support Supervisor
Noida
Summary
- 5+ years in travel industry.
- Started as customer support agent, focusing on efficiency and customer satisfaction.
- Proficient in delivering exceptional service.
- Transitioned to process trainer, developing training materials and programs.
- Seeking new opportunities to contribute expertise.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Process Trainer/Customer Support Supervisor
Holisto
12.2020 - 05.2024
- Facilitated post-training evaluations for course improvement.
- Wrote training manuals adhering to company guidelines.
- Developed job-specific competencies and standards.
- Implemented training strategies to boost productivity.
- Conducted thorough trainee assessments for feedback.
- Updated training materials based on business needs.
- Collaborated with management to enhance team performance.
- Created unique training materials.
- Used instructional design for effective learning.
- Provided coaching and mentoring.
- Contributed to customer support resources development.
Customer Support Associate
Cancelon
09.2017 - 03.2020
- Reduced response time via ticket optimization.
- Analyzed user issues using various methods.
- Offered frontline support via phone, email, and chat.
- Maintained detailed records using CRM software.
- Liaised between customers and internal teams for issue resolution.
Education
Bachelor of Commerce - Commerce
University of Delhi
New Delhi 07.2015 - 08.2020
Higher Secondary (XII) - Commerce
G.R. Memorial. S.S Public School
New Delhi 04.2014 - 04.2015
High School (X) - Science
G.R. Memorial. S.S Public School
New Delhi 04.2012 - 04.2013
Skills
Timeline
Process Trainer/Customer Support Supervisor
Holisto
12.2020 - 05.2024
Customer Support Associate
Cancelon
09.2017 - 03.2020
Bachelor of Commerce - Commerce
University of Delhi
07.2015 - 08.2020
Higher Secondary (XII) - Commerce
G.R. Memorial. S.S Public School
04.2014 - 04.2015
High School (X) - Science
G.R. Memorial. S.S Public School
04.2012 - 04.2013
Similar Profiles
HIMANI DHAWANHIMANI DHAWAN
Senior Customer Service Representative at HolistoSenior Customer Service Representative at Holisto
HIMANSHU LOHANIHIMANSHU LOHANI
Dispute Analyst at HOLISTODispute Analyst at HOLISTO
MORIA FAE GABUYOMORIA FAE GABUYO
CSR Back Office at Holisto PHCSR Back Office at Holisto PH
Prashant KashyapPrashant Kashyap
Consultant at TATA CONSULTANCY SERVICESConsultant at TATA CONSULTANCY SERVICES
Gautam NagpalGautam Nagpal
Cloud Engineer at Control RisksCloud Engineer at Control Risks