Summary
Overview
Work History
Education
Skills
Accomplishments
HOBBIES & INTERESTS
Timeline
Generic

Vishal Singh

New Delhi

Summary

Versatile and results-oriented professional with experience in operations management, team leadership, and strategic planning. Proven expertise in streamlining processes, managing high-value accounts, and driving organizational growth through efficient execution and proactive problem-solving. Skilled at fostering cross-functional collaboration, leading teams, and optimizing workflows to achieve business objectives. Dedicated to delivering operational excellence and building strong client relationships in fast-paced, dynamic environments.

Overview

4
4
years of professional experience

Work History

Operations Associate

TravClan
New Delhi
03.2023 - Current
  • Handled escalations efficiently, ensuring swift resolution to maintain customer satisfaction and operational continuity.
  • Oversaw end-to-end flight refunds, payments, and reconciliations (AR/AP), ensuring compliance and accuracy in all financial operations.
  • Collaborated with suppliers for seamless onboarding and crafted deal sheets to drive business growth.
  • Managed key accounts, addressing client concerns and maintaining long-term partnerships.
  • Led the pre-booking and post-booking operations for domestic and international flights, ensuring timely resolution of queries.
  • Trained and mentored new employees, fostering a collaborative and high-performing team environment.
  • Identified inefficiencies in workflows and implemented process improvements, enhancing overall productivity and reducing errors.

MIS Executive

Pentagon Education Services
Bangalore
10.2020 - 07.2022
  • Conducted in-depth market research on medical colleges, admission criteria, and counseling processes to support strategic decision-making.
  • Prepared and distributed comprehensive reports, presentations, and operational materials.
  • Despite being a part-time employee, I led a team of five, ensuring smooth workflows, meeting performance goals, and delivering exceptional client service.
  • Oversaw pre-counseling and post-conversion operations, contributing to increased client satisfaction.

Education

Bachelor of Commerce - Finance And Accounting

Bangalore University
Bangalore
10-2022

Skills

  • Galileo (GDS)
  • MS Office
  • SQL basics
  • Power BI
  • Strategic Planning
  • Problem Solving
  • Multitasking
  • Client Relationship Management
  • Process Optimization
  • Financial Reconciliation (AR/AP)
  • Key Account Management

Accomplishments

  • Earned recognition as Fast Starter (March 2023), Extra Mile Achiever (Dec 2023), and CX Champion (Feb 2024), Top performer (Aug 2024 and Oct 2024).
  • Awarded Top Performer of the Year (2021) and offered a Pre-Placement Role after an internship.
  • Enhanced counseling conversion rates through effective team coordination and operational support.

HOBBIES & INTERESTS

  • Exploring new travel destinations
  • Outdoor sports and gaming
  • Reading fictional books

Timeline

Operations Associate

TravClan
03.2023 - Current

MIS Executive

Pentagon Education Services
10.2020 - 07.2022

Bachelor of Commerce - Finance And Accounting

Bangalore University

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Vishal Singh