Abhi Sharma
Jaipur
Summary
Accomplished Senior Operations Executive with a proven track record at Blueberry Travels, specializing in GDS software Amadeus and Galileo, and demonstrating exceptional leadership and communication skills. Expert in managing global teams, enhancing client satisfaction, and streamlining visa processes for efficiency. Excelled in air ticketing, ensuring compliance and accuracy in high-stakes environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Operations Executive
Blueberry Travels
07.2023 - Current
- Managed a global team conducting audits for all company branches worldwide, leveraging expertise in GDS software Amadeus and Galileo.
- Ensured all airline tickets were issued in compliance with company policies.
- Handled refunds and reissues accurately and efficiently.
- Investigated ADMs (Agency Debit Memos) and ACMs (Agency Credit Memos) from the IATA BSP portal.
- Prioritized client satisfaction through exceptional service and support.
Operation Officer
VFS Global Pvt Ltd.
01.2023 - 07.2023
- Provided comprehensive visa application assistance to applicants.
- Delivered consular services on behalf of the Swedish Embassy and the Portuguese Consulate.
- Ensured a seamless and efficient process for all applicants.
Education
Bachelor's of Commerce (B.Com) - Commerce
Manipal University
Jaipur, India05.2026
Advance Course - International Travel, Tourism And Airlines
Ties Institute For Career Training
Pune, India07.2023
Senior Secondary - Commerce (CBSE)
Tagore Public School
Jaipur, India07.2021
Skills
- GDS (Amadeus & Galileo)
- IATA BSP Portal
- Travel Arrangement
- Customer Service
- Team Leadership
- Communication
- Multitasking
- Adaptability
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Certification
- AI Tools Workshop, Be10x
- Formulas and Functions in Microsoft Excel, Coursera Project Network
- Creator Course, Born On Instagram
- Sinhagad Fort Cyclothon (Volunteering), Maharashtra Tourism Board
- Participation at India's Premier Travel & Tourism Exhibition, India International Travel Mart IITM
- International Introductory Tourism Course, GTTP
Timeline
Senior Operations Executive
Blueberry Travels
07.2023 - Current
Operation Officer
VFS Global Pvt Ltd.
01.2023 - 07.2023
Bachelor's of Commerce (B.Com) - Commerce
Manipal University
Advance Course - International Travel, Tourism And Airlines
Ties Institute For Career Training
Senior Secondary - Commerce (CBSE)
Tagore Public School
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