Vishal Thakur
Delhi
Summary
Results-driven leader with expertise in SaaS consulting, enterprise transformation, and AI-driven customer experience management. Able to engage CXOs on enterprise automation and cloud strategies aligned with business objectives, driving scalable growth. Experienced in building, mentoring, and leading high-performing teams to deliver impactful solutions that enhance customer engagement and operational efficiency. Specializing in Platform and product Innovation, SaaS, SDWAN, CCaaS, and AI-powered digital transformation to ensure seamless technology adoption and drive business success.
Overview
25
25
years of professional experience
Work History
Vice President-Business Communication and SaaS
-Vodafone Idea Limited
12.2020 - Current
- Collaborated with senior management & CXO's to develop strategic initiatives and long term goals.Management sign off of 12 new Business cases and delivering ROI.
- Identified opportunities to introduce new Platforms and Digital Journeys to improve CX. Introduced 3 New Platforms delivering business objectives.
- Increased company growth through New Product Innovations & collaboration with sales and marketing departments. Launched new Plans and propositions around SaaS & collaboration portfolio.
- Demonstrated proficient leadership skills to motivate employees and build competent teams. Created new positions to fuel business growth.
- Established and maintained strong relationships with customers, vendors and strategic partners.Signed up Meta,Genesys Black box and Trend Micro for new services.
- Represented organization at industry conferences and events.Recieved accolades like CIO choice award & F&S Award for Product innovation.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations. Implemented several regulatory policies pertaining to product and services.
- Analyzed industry trends and tracked competitor activities to inform decision making. Competition churn plan for key products.
- Identified opportunities to improve business process flows and productivity. Complete revamp of SOP's of key products improving CSAT.
- Communicated business performance, forecasts and strategies to CXO's
Head Of Solutions- North & East
Vodafone Idea
12.2014 - 12.2020
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Winning 300 Mn CDN/OTT deal during Pandemic
- Applies innovative solutions and technical expertise to deliver exceptional results. Winning first 3 SDWAN deals for Cisco in India.
- Committed to streamlining business processes .Redesigned Mid mile investment process to improve ROI
- Proven ability to learn quickly and adapt to new situations .
- Assisted with day-to-day operations, working efficiently and productively with all team members.Achieved 333% revenue growth for teams
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Solution Head -Enterprise ICT Solutions
Huawei Technologies
05.2011 - 11.2014
- Established and scaled Enterprise Solutions Consulting practice across India & SAARC, driving market expansion.
- Created $100M+ enterprise business pipeline in 3 years through partnerships & customer-centric innovation. Led product localization, strategic consulting, and technology innovation
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Led business development and go-to-market strategies for computing, storage, networking, cloud, and collaboration, network monitoring management solutions. Established Key Breakthrough for organization in BFSI ,Manufacturing & Railways.
- Recruited and mentored the Solution Design team, strengthening pre-sales and solution architecture capabilities.
Manager-Professional Services
Colt Technology Services
05.2007 - 05.2011
- Generated $12 M in revenue within 4 years by establishing an offshore professional services team at Colt Technologies.
- Built and scaled a Professional Services practice for EU markets, focusing on Cloud Telephony and Data Center Services.Managed professional service team, celebrating milestones, supporting sales operations and determining future goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Program management for New partner introduction 2009 and on boarded Dimension data & nextira-one as business partners
- Worked closely with team to support innovation in product research and development.
- Provided oversight and direction on development of prospective product offerings.
- Represented professional services to external audiences through various sales and marketing avenues.
Technical Specialist
Avaya Global Connect Ltd
03.2004 - 05.2007
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Offered assistance in implementing and developing training programs.
- Researched and identified solutions to technical problems.
- Building proof of concept for key solutions in Customer Lab
Sr Engineer -Technical Support
Nelco
08.2003 - 02.2004
Sr Engineer- Technical Support
Hughes Escorts Communication Ltd
07.2000 - 08.2003
Education
MBA - Marketing
FACULTY OF MANAGEMENT STUDIES
DELHI06-2012
Bachelors in Engineering - Electronic & Communication
I.E.T.E
DELHI05-2005
Skills
- New Product & Platform Innovation
- Business growth & GTM strategies
- Strategic Consulting & CXO Engagement
- Value-Based Solution consulting
- Digital transformation strategies
- Strategic partnerships
- Team Leadership & Development
Area Of Expertise
- Technology-Driven Business Strategy and Leadership Proven ability to align technology with business strategy, guiding senior executives and cross-functional teams in scaling customer experience and contact center solutions. Hands-on in developing enterprise-wide transformation roadmaps, driving measurable growth, operational resilience, and competitive advantage.
- New Product & Platform Stratgist.Understanding of OSS/BSS platform's and stitching the E2E product journeys.
- Analyzing the market trend,demand patterns and customer behavior to introduce new products and platforms leading transformations
- Solution design & consulting in the field of SDWAN,SaaS,CPaaS,CCaaS,IOT & Security to provide solutions meeting the enterprises customer demands
- Expertise in Regulatory and policy Frameworks understanding and implementing the required compliances from TRAI/DOT perspective.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Vice President-Business Communication and SaaS
-Vodafone Idea Limited
12.2020 - Current
Head Of Solutions- North & East
Vodafone Idea
12.2014 - 12.2020
Solution Head -Enterprise ICT Solutions
Huawei Technologies
05.2011 - 11.2014
Manager-Professional Services
Colt Technology Services
05.2007 - 05.2011
Technical Specialist
Avaya Global Connect Ltd
03.2004 - 05.2007
Sr Engineer -Technical Support
Nelco
08.2003 - 02.2004
Sr Engineer- Technical Support
Hughes Escorts Communication Ltd
07.2000 - 08.2003
MBA - Marketing
FACULTY OF MANAGEMENT STUDIES
Bachelors in Engineering - Electronic & Communication
I.E.T.E
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