Vishal Thakur

Learning & Quality Specialist with 2.5 years of experience managing training operations in both startup and global corporate settings. Skilled in delivering end-to-end learning programs, LMS administration, stakeholder coordination, reporting, and continuous improvement. Demonstrated ability to customize learning workflows, enhance quality standards, and support scalable, data-driven L&D initiatives. Recognized with multiple awards for performance and service excellence.

• Awarded 'Star of the Business' and received recognition from business leaders for delivering exceptional quality with minimal support.
• Resolved the highest number of complex tickets, demonstrating deep functional understanding and process ownership.
• Maintained an overall quality score of 98% across all deliverables, surpassing team benchmarks.
• Selected among 4 out of 25 team members to expand scope to global service delivery, based on consistent performance.
• Reduced client escalations to zero within 2 weeks by proactively managing high-pressure stakeholders alongside two peers.