VISHAL TYAGI
Scrum Master | Agile Delivery Lead
Indirapuram,Delhi/NCR
Summary
Scrum Master leading Agile delivery for a banking technology program across two 9-member cross-functional teams. Drives 4–6 ceremonies per week, including sprint planning, backlog grooming, retrospectives, and impediment removal while reinforcing velocity tracking, a consistent Definition of Done, and stakeholder reporting. Supports release readiness through UAT coordination, Jenkins visibility, and a QA-first approach that helped improve efficiency by ~10% and cut delivery timelines by ~25%.
Overview
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1
Language
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Certification
16
16
years of professional experience
Work History
Scrum Master
Iris Software
03.2021 - Current
- Client: Citibank – Banking & Finance Domain
- Leading Agile delivery for Citibank, a global banking technology client, managing sprint execution across two cross-functional teams (9 members each).
- Facilitating all Scrum ceremonies including Daily Stand-ups, Sprint Planning, Backlog Grooming, Retrospectives, and Sprint Reviews to ensure aligned and timely delivery.
- Driving Agile transformation and coaching the team on servant leadership principles, story point estimation, and maintaining a consistent Definition of Done across sprints.
- Tracking sprint velocity and proactively removing impediments to protect team focus and delivery predictability.
- Collaborating with Product Owners, Business Analysts, and QA teams to groom the backlog and deliver business-aligned features.
- Coordinating User Acceptance Testing (UAT) cycles, ensuring test execution and defect resolution aligned with client expectations.
- Managing release planning, risk identification, and change control across multiple sprints, with visibility into CI/CD pipeline activity (Jenkins) supporting release cadence.
- Preparing and maintaining status reports, risk registers, and Weekly Status Reports (WSRs) for transparent stakeholder communication.
- Contributed to a team effort that improved operational efficiency by ~10% and reduced project delivery timelines by ~25%, through improved Agile practices, proactive risk mitigation, and stronger stakeholder engagement.
- Mentoring team members on Agile best practices, contributing to improved sprint predictability and team maturity.
Lead Quality Engineer
ITC Infotech
08.2020 - 11.2020
Technical Analyst
Coforge
09.2019 - 06.2020
- Worked within Agile/Scrum teams performing manual and automation testing, contributing to sprint planning, daily stand-ups, and retrospectives.
- Executed functional, regression, and UI testing; built and maintained automation test scripts using Selenium and Java, achieving ~30% reduction in regression cycle time.
- Supported CI/CD pipeline activities using Jenkins, integrating automated test execution into build/release cycles to enable faster feedback.
- Analyzed requirements and user stories to design test scenarios aligned with sprint goals, contributing to minimal post-release defects.
Sr. QA Tester
MBS Software
12.2018 - 04.2019
- Supported regulatory testing for the Brexit program, executing functional, regression, and smoke testing as part of an 8-member QA team.
- Contributed to ~30% reduction in regression cycle time through structured test execution, helping ensure minimal post-release defects on a compliance-critical program.
- Client: RBS – Royal Bank of Scotland, Brexit Program
Lead Quality Engineer
R Systems International
01.2018 - 06.2018
- Led manual and automation testing efforts within an Agile/Scrum delivery model, participating in sprint ceremonies, backlog grooming, and iterative test planning.
- Performed functional, regression, and UI testing, combined with automation testing using Selenium and Java to improve test coverage and reduce manual test cycle time, contributing to minimal post-release defects.
- Collaborated with developers and business analysts within sprints to validate requirements and ensure timely defect resolution.
Senior QA Engineer
Impetus Technologies
05.2010 - 09.2017
- Domain: US Healthcare Insurance | Team Size: 8
- Executed end-to-end manual QA encompassing requirement analysis, test case design, execution, functional testing, regression testing, UI testing, and defect logging/management for large US healthcare insurance clients such as Kaiser Permanente, UnitedHealth Group (UHG), Aetna, and Blue Cross Blue Shield.
- Performed rates testing for Aetna and other providers, validating insurance premium/rate calculations against business and regulatory requirements to ensure production accuracy.
- Collaborated with a team of 8 QA engineers, coordinating test execution and defect triage across multiple insurance product releases, contributing to significantly reduced production defect leakage.
- Developed extensive domain expertise in US healthcare insurance processes over 7+ years, enhancing test scenario design.
Education
B.E. - Electronics and Instrumentation
Gulbarga University
Skills
JIRA
Confluence
Jenkins
HP ALM/Test Director
Bugzilla
Agile transformation
Scrum facilitation & coaching
Sprint planning & backlog grooming
Velocity tracking
Definition of Done
Stakeholder engagement & communication
Risk identification & mitigation
Release planning
Change & transition management
Cross-functional team leadership
Scaled Agile Framework
Scrum of scrums facilitation
Backlog prioritization
Program increment planning
Dependency management
Business requirements analysis
User story writing
Root cause analysis
Agile metrics reporting
Capacity planning
Certification
Certified Scrum Master (CSM) – Scrum Alliance
Timeline
Scrum Master
Iris Software
03.2021 - Current
Lead Quality Engineer
ITC Infotech
08.2020 - 11.2020
Technical Analyst
Coforge
09.2019 - 06.2020
Sr. QA Tester
MBS Software
12.2018 - 04.2019
Lead Quality Engineer
R Systems International
01.2018 - 06.2018
Senior QA Engineer
Impetus Technologies
05.2010 - 09.2017
B.E. - Electronics and Instrumentation
Gulbarga University