Vishal Wasandi
Endpoint Management & Cloud Workspace Architect
Noida,Uttar Pradesh
Summary
Accomplished and Microsoft-certified Endpoint Management & Cloud Workspace Architect with 19+ years of leadership experience modernizing enterprise workplaces and designing scalable, secure, and automated endpoint ecosystems. Expert in SCCM/MECM, Intune, Azure Virtual Desktop, Autopilot, CMG, and Windows lifecycle management, supporting environments exceeding 100,000 devices. Proven ability to define strategy, lead global modernization programs, and deliver measurable improvements in operational efficiency, security, and user experience.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Senior Infrastructure Engineer – Lead
Siemens Industry Software
Noida
05.2018 - Current
- Architected and implemented enterprise SCCM–Intune co-management to unify endpoint management and enable cloud-first device strategies.
- Designed the global Windows Autopilot provisioning platform, standardizing onboarding and reducing deployment timelines.
- Led the organization’s MDM and Windows 11 strategy, including readiness assessments, compliance frameworks, and rollout governance.
- Architected the Cloud Management Gateway (CMG), enhancing remote device visibility, update compliance, and security.
- Designed and operationalized AVD host pools with FSLogix, autoscaling, performance tuning, and enterprise monitoring.
- Developed the Global Hardware Refresh Framework supporting 100,000+ users, enabling standardized lifecycle and provisioning automation.
- Automated imaging, QA, migration, and domain transition workflows, significantly reducing manual operational effort.
- Built advanced SSRS and Power BI dashboards for compliance, device lifecycle intelligence, and leadership insights.
- Implemented multi-tenant ServiceNow integration for SCCM/MECM, streamlining provisioning and operational workflows.
- Delivered modernization advisory to leadership and served as L4 engineering escalation authority for global teams.
- Reduced downtime and increased system reliability through proactive monitoring and maintenance of critical infrastructure components.
- Managed the successful integration of acquired companies'' IT systems, ensuring seamless transition for end-users and minimal disruption to business operations.
- Implemented disaster recovery strategies, minimizing data loss and ensuring business continuity during unexpected events.
Senior Technical Specialist (SCCM)
HCL Technologies
Noida
03.2015 - 03.2018
- Designed and deployed SCCM primary site infrastructures with secure AD integration.
- Provided expert L3 support for MECM deployments, software distribution, and platform performance.
- Engineered optimized OSD Task Sequences, Golden Images, and MDT-driven imaging frameworks.
- Implemented WSUS/SUP configurations, increasing patch success rates and deployment consistency.
- Trained and mentored support teams, improving troubleshooting reliability and reducing escalations.
- Led technical workshops, sharing expertise with colleagues to improve overall team capabilities.
- Collaborated with cross-functional teams to deliver high-quality projects within tight deadlines.
- Reduced system downtime, conducting regular maintenance and updates on critical infrastructure.
- Mitigated risk exposure by identifying potential vulnerabilities in existing systems and proposing remediation strategies.
Computer Operation Specialist
Zones Corporate Pvt. Ltd.
Noida
07.2009 - 02.2015
- Executed identity lifecycle operations including provisioning, governance, and role management.
- Supported SCCM deployments including packaging, OS distribution, software metering, and compliance reporting.
- Performed production checks, coordinated cross-region troubleshooting, and ensured operational continuity.
- Enabled global SCCM modernization initiatives, standardizing OS migration and imaging processes.
- Optimized network performance through regular monitoring, troubleshooting, and resolving hardware and software issues.
- Evaluated emerging technologies to assess their potential benefits on organizational efficiency and growth initiatives.
- Monitored equipment inventory levels to ensure adequate supplies were available for smooth daily operations of computer systems.
- Reduced system downtime by proactively identifying potential risks or vulnerabilities in infrastructure components.
- Managed multiple operating systems, including installation, configuration, updates, and maintenance tasks to ensure optimal performance.
- Collaborated with IT team members to design, develop, and implement innovative technological solutions for business needs.
- Maintained documentation on system configurations, changes made during troubleshooting processes, or project-related activities to facilitate knowledge sharing among team members.
- Streamlined processes and procedures for increased productivity within the IT department.
Senior Analyst
Patni Computer Systems
Noida
10.2007 - 07.2009
- Managed AD operations, GPO governance, and RIS deployment processes.
- Led training, process transition, and quality programs for new client engagements.
- Created KPI reports, operational dashboards, and performance analytics for leadership.
- Served as escalation owner during service transitions, ensuring stability and continuity.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
Technical Support Supervisor
Wipro BPO
Noida
10.2005 - 07.2007
- Supervised teams supporting macOS and AOL technologies, improving call quality and user satisfaction.
- Created training programs for new hires and led operational performance initiatives.
- Produced quality reviews, performance analysis, and process improvement insights.
- Contributed to Project Phoenix, achieving significant reduction in outlier performance.
- Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
- Devised strategies that allowed an increase in first-call resolution rates by empowering representatives with additional problem-solving tools.
Education
Bachelor of Commerce -
Delhi University
New Delhi India10.2003
Skills
Endpoint solutions: SCCM/MECM, Intune, and Autopilot Co-management strategies CMG implementation WSUS administration
Microsoft Azure services Virtual desktop solutions Data analytics and logging
Automation scripting OSD and task sequence execution SSRS data reporting Power BI dashboard creation
ServiceNow platform proficiency Database configuration Change and incident oversight
Legacy systems expertise Data query and manipulation Client support services
Infrastructure automation
Cross-functional team collaboration
Certification
MCTS: Administering & Deploying SCCM 2012 (70-243)
Interests
Modern workplace innovation, system automation, fitness, music
CORE COMPETENCIES
- Modern Device Management Architecture (Intune, AVD, Autopilot, Co-Management)
- SCCM/MECM Infrastructure Design, Scale & Optimization
- Cloud Management Gateway (CMG) Engineering
- Windows 10/11 Modernization & MDM Strategy
- Enterprise Hardware Lifecycle & Refresh Program Architecture
- OS Imaging, Provisioning & Global Deployment Frameworks
- Automation: PowerShell, Task Sequences, Reporting Pipelines
- Endpoint Security, Compliance & Zero Trust Alignment
- Governance, ITSM Integration & Operational Excellence
- Executive Advisory, Leadership & Stakeholder Communication
Timeline
Senior Infrastructure Engineer – Lead
Siemens Industry Software
05.2018 - Current
Senior Technical Specialist (SCCM)
HCL Technologies
03.2015 - 03.2018
Computer Operation Specialist
Zones Corporate Pvt. Ltd.
07.2009 - 02.2015
Senior Analyst
Patni Computer Systems
10.2007 - 07.2009
Technical Support Supervisor
Wipro BPO
10.2005 - 07.2007
Bachelor of Commerce -
Delhi University