Vishant Bhawa
Gurgaon
Summary
Dynamic Key Account Manager with a proven track record at myTrident, excelling in Customer Satisfaction and Data-driven Decision Making. Expert in Cross-functional collaboration, I have successfully enhanced partner experiences and driven significant growth through tailored Account Strategies. Committed to achieving shared KPIs and fostering long-term relationships in competitive markets.
Overview
5
5
years of professional experience
Work History
Key Account Manager - Modern Trade
myTrident
Gurgaon
10.2023 - Current
- Accelerated Partner Success through alignment of Product Assortment, Operational Support, and Customer Experience with account goals.
- Managed end-to-end category performance by overseeing Selection, Content, Inventory, and Merchandising.
- Led Cross-functional Collaboration with supply chain, marketing, and product teams to resolve partner issues.
- Developed customized Account Plans and Business Reviews focusing on shared KPIs for improved satisfaction.
- Conducted Performance Health Checks and Root Cause Analysis to proactively address operational challenges.
- Supported Onboarding and Scaling of key accounts by providing training and process optimization strategies.
- Delivered weekly performance updates to internal stakeholders, advocating for partner needs.
- Implemented Data-driven Strategies to enhance customer journey touchpoints and overall partner experience.
Key Accounts Manager
Dotpe
Gurgaon
02.2023 - 10.2023
- Managed portfolio of 100+ merchants in Chandigarh, overseeing Account Management and Escalation handling.
- Facilitated digitalization for enterprise offline organizations through payment integrations and digital catalogs.
- Executed end-to-end Account Management, enhancing relationship building, and driving Transaction Growth.
- Spearheaded marketing initiatives to generate leads and foster long-term B2B client Relationships.
- Established Dotpe’s presence in Chandigarh and Tricity, driving growth of product suite including Ecommerce and Rista POS.
- Held comprehensive oversight of Tricity P&L, focusing on Operation Management and Account Farming Strategies.
Account Management Sales Executive
NIIT LTD.
Gurgaon
12.2021 - 02.2023
- Promoted Optimized Technical Training offerings across India, US and UK markets.
- Managed top-tier IT accounts to deliver tailored solutions.
- Built and Maintained strategic relationships to align with business objectives.
- Collaborated with key stakeholders to identify critical performance levers.
- Trained new hires on products, marketing, soft skills, and presentation techniques.
- Provided weekly, monthly, and quarterly Sale Projections.
- Presented product demos virtually to C-level executives.
- Coordinated closely with client management for Team Reviews and Performance Assessments.
Business Development Associate
Byju’s
11.2020 - 09.2021
- Conducted 80-100 calls daily to schedule video calls and home demos with students and parents.
- Engaged in in-home outreach and conducted video counseling sessions on weekends to promote Byju’s courses.
- Managed Onboarding Process for students, including online payment assistance and document collection for loans.
- Handled Post-sales queries and ensured order retention for 15 days.
- Collaborated with students and parents to enhance Engagement and Satisfaction.
- Promoted Byju’s courses effectively through Targeted Outreach and Relationship Building.
Education
BE - Mechanical Engineering
CCET-Panjab University
Chandigarh06-2019
Skills
Marketing Strategy & Execution
Key Account Management
Cross-functional Teamwork
Data-driven Decision Making
Customer Lifecycle Management
KPI Tracking and Optimization
Upselling & Cross-Selling Techniques
Relationship Building
Technical Skills
CRM Platforms:
Salesforce
Leadsquared
Zoho
Data Analysis & Reporting:
Excel
SQL
Demo & Onboarding Tools
Contract Management/Renewals
Timeline
Key Account Manager - Modern Trade
myTrident
10.2023 - Current
Key Accounts Manager
Dotpe
02.2023 - 10.2023
Account Management Sales Executive
NIIT LTD.
12.2021 - 02.2023
Business Development Associate
Byju’s
11.2020 - 09.2021
BE - Mechanical Engineering
CCET-Panjab University
Similar Profiles
Priyanka AroraPriyanka Arora
Test Specialist at Fidelity InternationalTest Specialist at Fidelity International
Deepa BhandariDeepa Bhandari
Merchandiser at Rudra Rugs Private LimitedMerchandiser at Rudra Rugs Private Limited
KARISHMA RAWATKARISHMA RAWAT
Senior AML/KYC Analyst at KPMG Global Services Pvt LtdSenior AML/KYC Analyst at KPMG Global Services Pvt Ltd
Rohit SharmaRohit Sharma
Assistent Consultent at Tata Consultancy ServiceAssistent Consultent at Tata Consultancy Service
Ching Laam, Ruby WanChing Laam, Ruby Wan
Senior Key Account Manager – Modern Trade Service at Integrated Market Services Asia LimitedSenior Key Account Manager – Modern Trade Service at Integrated Market Services Asia Limited